Renaming Managed Google Play Organization

[RE-RITS-TS]

Hello,

we built our Managed Google Play connector in Intune like three years ago with our company name as organization name.

Meanwhile our company name as slightly changed and since the company name is shown on all corporate-owned android devices lock screen, we have a high interest in changing that to the correct name.

Unfortunately I can not find any way to change that company name. I can only delete that organization. I do not find a way to contact Google directly for that issue, so that is why I ended up here.

So here are the questions:

What exactly happens to our devices, if we disconnect and delete the organization and reconnect to a new organization with correct name? All devices will reset? All apps will be gone?

Are there other ways to configure what is shown on the lockscreen? Maybe it is possible to disable the display of the company name on the lockscreen completely?

Or is there a way to contact Google to change that name for us?

Any help appreciated. 😎

Regards

[SvenMB]

Hi, We are in a pretty same situation with the requirement to change the organization name.

What is our exact problem? We connected our Intune Tenant with the managed Google play store in 2019. We used a Google Account with a certain organization name, but this organization name never showed up in the "default lockscreen message". It always said "This device belongs to your organization" (in german). Two weeks ago a colleague reported that newly enrolled devices now show up "This device belongs to [company name]" with the earlier mentioned company name. Previously enrolled devices are not affected.

We urgently need a solution to remove the company name. Stepping back to "your organization" would be nice.

[Lizzie]

Hello @SvenMB,

Nice to meet you. I'm not sure why this changed, it is something I have asked internally to see if it is on our side. Either way, I wondered have you opened a ticket directly with Intune about this, as they have the functionality to be able to update this.

Hope to speak with you soon. 

Thanks,

Lizzie

[SvenMB]

Hi Lizzie,

Yes, I´ve opened a ticket with MS immediately on October 25th. The first reaction of a support agent was a few hours later and afterwards..... silence up to now. I inquired on the 31st, no reaction. It´s Ticket # 2410251420001004

[SvenMB]

I have mail from Microsoft Support now.

I hope this message finds you well.

We have noticed an unexpected change in the lock screen message on your Android Enterprise devices managed through Intune. The message has changed to "Dieses Gerät gehört xxx GmbH," whereas it should be "Dieses Gerät gehört deiner Organisation." We understand the importance of accurately reflecting the correct owner information and are working to resolve this issue promptly.

To update the lock screen message and ensure it displays the correct information, please follow these steps:

• Sign in to the Microsoft Intune admin center with your administrator account.
• Navigate to Devices > Configuration Profiles > Create Profile.
• Select the platform as Android Enterprise and choose the appropriate profile type (e.g., Device Features).
• Create the profile and give it a descriptive name and description.
• Configure the lock screen message settings to display the correct owner information. Look for settings related to the lock screen message or asset tag information.
• Assign the profile to the relevant group of devices.
• Save and apply the changes.

This should update the lock screen message to show "Dieses Gerät gehört deiner Organisation" instead of "Dieses Gerät gehört xxx GmbH."

Please let us know if you encounter any issues or need further assistance. We are here to help you ensure that your devices reflect the correct ownership information.

Best regards,

We already tried that way on 25th October and ended up with two lockscreen messages. One with the correct wording and below it the wrong one.

I gave it a second chance now, please see the rusult in the attached picture.

One thing was different now. Last week I didn´t have the option to select a locale for the lock screen message. Today I have it, but it makes no difference. After configuring it I have two lock screen messages, what is definitely not the desired result.

[RE-RITS-TS]

Hello @ReeceK and thank you for your response.

I did not find that topic you linked above in my research here yesterday, very odd.

Ok I started a service request with Microsoft Intune Support but my hopes are really low since we do not have good experiences with MS Support regarding Intune to be honest.

There must be a solution in the end, I do not think we are the first company on earth with that problem 😉

Regards

[ReeceK]

Hey @RE-RITS-TS 

Absolutely, it's no trouble at all.

I've been doing my own research into this and have reached out to a few colleagues to gather additional insights. I'll make sure to follow up on this thread within the next few days to provide you with an update.

If you happen to receive any updates from your end, would you mind sharing them with the community? It would be fantastic to hear their response.

Thanks, Reece

[RE-RITS-TS]

Hello, 
I had a chat with Intune Support and the solution is ridiculous:

"Recommended solution:

Unenroll/Remove all your existing android devices from Intune and azure portals (portal.azure.com || intune.microsoft.com)

Then unbind the google connector after that you will be able to rename it."

I sure hope this is not the only solution. 😞

Regards

[ReeceK]

Hey @RE-RITS-TS 

Thank you for the update. Really appreciate you coming back here to share this information.

As mentioned, I've reached out to several colleagues regarding this specific issue, and I'm hopeful that they'll be able to offer an alternative solution that meets your needs.

I anticipate hearing back from them at the beginning of next week, and I'll be sure to update this thread with their response.

In the meantime, is there anything I can do to support?.

Thanks Reece

[ReeceK]

Hi @RE-RITS-TS 

Firstly, I hope you are doing well? 

I have looked further into your question and ive had the following response: 

The best way to sort out this problem is to contact your Enterprise Mobility Manager (Intune) and ask them to send the issue our way. We work closely with them, so we can handle it properly.

Just so you know, if your company uses the Android Management API, you can request this change using the enterprises.patch method. But if you're using the Play EMM API, there's no way to update your organization's name with an API method right now.

Hope that clears things up! Let me know if you have any other questions.

Thanks,

Reece.

[RE-RITS-TS]

Hello,

thanks for keep asking around.

So what exactly does "send the issue our way" mean? To whom should they send this exactly?

I hope I can get this on the correct way, since our contact with them is very ... unsuccessful and faulty.

Just asking: if you are working closely with them (Microsoft), shouldn't you already know, which API Intune is using right now? 😉 
Can we see the used API ourself somehow? I doubt it, since we just see this:

Regards

[ReeceK]

Hey @RE-RITS-TS 

No problem at all, I'm genuinely interested in finding the best solution for this, especially since other community members have raised it.

While I don't have the contact information myself, my suggestion is for you to reach out to Intune first and ask them to forward it to Android Enterprise for management. This way, we're following the steps provided to address this issue.

Hope this suggestion proves helpful!

Cheers, Reece

[RE-RITS-TS]

Hello @ReeceK ,

I reopened the service request at Microsoft and asked to forward it accordingly.

Lets hope, they understand what we want to achieve. 😄

Thank you very much.

[RE-RITS-TS]

Hello @ReeceK ,

unfortunately the Microsoft Intune Support is "not able" to forward anything to Android Enterprise. So I guess we are in a dead end.

Any ideas left? 

Regards

[ReeceK]

Hey @RE-RITS-TS 

I'll be sending you a direct message shortly where we can discuss this further.

Thanks,

Reece

[philgood]

Same problem here. 

@RE-RITS-TS for sure, you are not alone with this mess.

[ReeceK]

Hi @philgood 

How you doing?. 

I will send you a private message shortly in regards to this. 

Thanks, Reece

[AdamBrowne]

Hi Reece - sorry to bring up an old thread. We are having the same issue. Can you let me know if you got any further with this or if you can assist? Our Org name is a previous company name which we are no longer allowed to use and I just noticed it was on all Android Zero Touch enrolled devices on the home screen!

Thanks,

Adam.

[ReeceK]

Hi @AdamBrowne 

I hope you're doing well.

I'm sorry to hear you're experiencing this issue.

Could you please confirm who your MDM is? Have you reached out to them for assistance?

Best regards,  

Reece

[AdamBrowne]

Doing well thank you sir. 

Our MDM provider is Microsoft (Intune). I've logged a premier support ticket with them (2405310050001301 ) but still awaiting a response.

Any advise would be good around if the above user managed to get this renamed?

[RE-RITS-TS]

Hello @AdamBrowne ,

no, we did not manage to get it renamed yet.

Microsoft is still playing the "What are you talking about? What is the problem? Just unenroll ALL Android Devices ..."-Card. 

If this is the only "solution", we consider switching MDM if we have to unenroll anyway.

Regards

[AdamBrowne]

Hey @RE-RITS-TS, 

We have a premier support ticket open (Not sure if you have normal or premier support and even then if its any better than 'normal') but if we get no traction I'll see if our MS Partner manager can help. I'll report back with the outcome of the ticket & partner support assistance either way... based on the other threads I'm going to say lets not hold our breath though, but fingers crossed.

[RE-RITS-TS]

Hey @AdamBrowne ,

we finally managed to get our lab tenant connector renamed at least by Microsoft without unenrolling all devices beforehand, since Microsoft warned it may affect existing devices to rename without unenrolling.

As far as we can tell the existing testdevices were not harmed by the renaming, but the new connector name will only show on newly enrolled devices after the renaming. We are still in testing though.

[AMTIT]

How did you manage getting this updated without disconnecting/reconnecting the Google Play account in Intune? 

[SM_IT]

Please keep us posted - I'm in the same boat running into dead ends with both Microsoft and Google.  I still have a support ticket open with Microsoft.  Any tips you can provide that could help me point the Microsoft Support person in the right direction would be greatly appreciated.  I still cannot believe this is such a difficult issue to get resolved!  It's VERY frustrating!