Recent discussions
Big news! Community Upgrade!
Hello everyone, I’m pleased to let you know that we have made an upgrade to the Android Enterprise Customer Community. Thank you for all your patience whilst we implemented this. While most of the upgrade is in the backend, if you are reading this message I’m sure you have already noticed an update to the look and layout of the community! 🙂 We've taken the opportunity to implement changes based on the valuable feedback many of you have provided over the past 18 months, since the launch of Customer Community, particularly around finding content and knowing where to post. What’s new? New community board layout: we’ve simplified the navigation and reduced the amount of boards. On the header you will see the main areas: News & info: this hasn’t changed too much, however this now contains the community information and guidelines. Discussions: is a central place to create topics and interact with other members. Share your feedback, questions and knowledge with using Android for work. Resources: this is a new hub for guides, tips and events. We’ve combined the blog boards together, so you have one key area to explore, as well as the events page. More visible tagging: finding the content you are interested in is a key area for the community. So you will see tags are far more prominent on posts and boards. You can also follow tags (as well as boards) you like (and you will be notified when a new post has been given this tag). You will find the follow buttons on each page across the community too. To check which board or tags you already follow click on the board or visit 'My Settings' in your community account. More community collaboration: we are lucky to have some fantastic and knowledgeable contributors here in the community who spend time helping each other and also create guides or interesting topic discussions. More visibility of the original author when a post is created and featured on the homepage In blogs: you will see that multiple people can co-author a blog article (an article often involves multiple contributors and so now this can be shown) I’d like to take this opportunity to give a special thanks to those active members who provided feedback and helped us to test this before pushing it live. Alex_Muc, Michel, Moombas, jeremy jasonbayton, mattdermody, Rakib, JordanOC, Rose (and to everyone who provided additional feedback across the community). As this is a large update, we expect there are still things that aren’t quite 100% settled and so you still may see a few things updating, but if you spot something not working as expected, please do let us know. It would be fantastic to hear what you think of the changes and if you have any other suggestions for the future. Thank you so much and exciting times ahead. Lizzie (and the Community Team)[Community] Heads Up! Customer Community Maintenance **TODAY**
Hello everyone, I just wanted to let you know that we'll be carrying out an upgrade to the Android Enterprise Customer Community on Tuesday, February 18th: 12pm - 4pm (GMT) / 5:30pm-9:30pm (IST) / 9pm-1am (JST) / 4am-8am (PST) As part of this, the community will be experiencing some down-time and you may see some content moving positions. We are expecting this to last a few hours, starting from 12PM (UK time). We are hoping to keep this to a minimum, so you can be back in the community as soon as possible (but wanted to give an estimated time window above). More about the upgrade: A lot of this will be on the backend. But, we also wanted to use this opportunity to incorporate a lot of the feedback we've received from many of you since the community launched a year and a half ago. 👏 We will be making some refinements to the community board structure with the aim to make it easier for you and others to better navigate and find conversations/content of interest. Hence, why some of the boards will be moving around a little! I hope this sounds exciting and a massive thanks for your patience during this time, and sorry for any inconvenience this may cause in advance. Once launched, I will provide a full rundown of what is new. Looking forward to hearing your feedback once live. 🤞 Let me know if you have any questions on the above. Thanks so much, Lizzie[Community] Read-only mode this weekend
Hello everyone, I hope you've had a good week. Just to let you know we are currently carrying out some work on the community platform over the weekend and so the community is currently in read-only mode, which means it's not possible to post any new topics or replies. I'll keep you posted, sorry about this. Thanks, LizzieUpdated FAQ Section
Hey everyone! Just wanted to let you know that we've updated our FAQ section (found on the Community header) with some new information. This update came straight from suggestions by our awesome Community Product Experts. The new FAQ aims to address many of your questions, support newcomers to Android Enterprise, and serve as a refresher for those looking to relearn. Check it out here and let us know what you think! Big thanks to our PEs jasonbayton, jeremy , Moombas for their help with this update. If you’ve got any other questions you feel should be added to this FAQ (or perhaps you would like to create a post/guide to be included), please suggest below. Cheers, Reece[Guide] How to Accept a Solution: Acknowledge Helpful Responses
What: Our Accepted Solution feature helps other community members quickly identify the answer that resolved the issue. When you accept a solution, topics with this mark show higher in community search ratings, making it easier for others to benefit from it in the future. It's also nice for the responder to know their reply helped you, so consider adding a thank you comment as well. Step 1: Select a reply. Step 2: Identify the response that best answers the question and click on the "Accept as solution" button located on the right side of that response. Step 3: Once a response is marked as the accepted solution, it will be highlighted with a green tick in the top left corner, and the entire post will be highlighted in green, indicating that it has been accepted as the solution.Community Update: April 2024
Dear Community Members 🤘, I wanted to take the time to share with you an update on the community, packed with exciting news and highlights from the past few months! 8 Month Growth Milestone 🎊: Exciting news! Our Customer Community has hit a major milestone! Thanks to your active involvement and valuable contributions, we've welcomed over 3000 members. This incredible achievement showcases the lively engagement and expansion of our community, and we can't wait to keep growing together on this journey! Acknowledging our Community Experts 🥇: A huge shoutout to our dedicated Community Experts - jasonbayton, Moombas, jeremy . Their consistent contributions and support have been instrumental in shaping our community. Spotlight on YOU 🧾: Special mention to travisreeves for his invaluable insights on how Android Enterprise is making a tangible difference at Amedisys, a leading home healthcare provider. Discover how their innovative use of technology is revolutionizing patient care and streamlining operations. Have questions about their approach or want to share your thoughts on the impact of technology in healthcare? Feel free to join the conversation here! Intro Thread 💭: It has been great learning more about YOU. We're always excited to hear about your experiences with Android Enterprise, whether it's how you got started, or even what hobbies you like to do outside of work. Feel free to introduce yourself or reply to others here! A Community Recap of MWC Barcelona 🇪🇸: Community Expert jasonbayton , shared a comprehensive recap of the Mobile World Congress (MWC) held in Barcelona this year. Jason's insights offer a valuable perspective.You can check out his recap here. Your Help 🙏: Thank you to all of you who have asked questions, created discussions or provided feedback over the past months. Many of you have also taken time to give updates on fixes and ideas. All of this contributes to the wider community. Big thank you from myself and the rest of the community management team here, let's keep this community rocking! 🎸 Reece Community Manager[Community] Potential downtime in the Customer Community
Hello everyone, I hope you are doing well. Wednesday 24th January: 12-4am (PST) / 8am-12pm (BST) / 12:30-4:30pm (IST) / 4-8pm (JST) Just to let you know, we will be carrying out some scheduled updates in the Customer Community backend on Wednesday 24th January. As part of this work, we may have a period of up to 2 hours where the community will be in 'Maintenance Mode' and not accessible to view or post. We are hoping this will be kept to a minimum though and the impact on your experience will be minor. 🤞 Outside of this time, if you spot anything not behaving as expected or you have any questions on the above, please let us know. Thank you, Lizzie (and ReeceK)[Guide] How to register in the community
Hello, It's fantastic to see you are interesting in joining our community. If you are still undecided on why you might want to join here are a few things to consider: Ability to subscribe to different areas of the community: never miss an update or post and hear what is going on in Android Enterprise (you can control in your Settings how often you would like to receive notifications) Have a question, an interesting discussion idea or a feature request: you can create a post and share it here in the community Support others: give kudos to others and share your opinion Lastly, the community is here for our customers and together we can create a great space for everyone to enjoy, learn and shape future products (and have a bit of fun a long the way). Sign me up? Here is a step-by-step guide on how to register in the community: 1. Click on the avatar in the top right corner of the screen Desktop: Mobile view: 2. Follow the prompt and sign in to your Google account (* if you do not have an existing Google account, you will need to create a one before registering in the community). As this is a professional environment, we would recommend using an account linked to your work email. 3. Complete the registration (this will only take a minute) As part of this you will be asked to create your community username. Tips for this: keep it nice and short so it is easy to remember, something like your first name followed by your last initial. If you are an admin, you will see you have two additional questions. If you know you Android Enterprise organization ID, please do add it, as it will help us to provide a better experience There you are, you should now be registered! Welcome aboard! 😀 Not sure where to start, take a look at this post. If you have any questions please do let me know. Thanks, Lizzie[Community] Potential downtime in the Customer Community
Hello everyone, I hope you are having a good start to the week. Wednesday 23rd August: 12-4am (PST) / 8am-12pm (BST) / 12:30-4:30pm (IST) / 4-8pm (JST) I just wanted to let you know that we are carrying out some planned maintenance work on the Customer Community platform on Wednesday (23rd August). I've shared with you the maintenance window above, but we expect the community to only be inaccessible for a very brief period of time. We hope the impact on the community to be very small. Outside of this time, if you spot anything not behaving as expected or you have any questions on the above, please let me know. Thanks so much, LizzieGetting started here in the Customer Community
Hello everyone, A very warm welcome to the Android Enterprise Customer Community! About the AE Customer Community The Android Enterprise Help Community launched in 2021 (as part of our Help Center) and with the support of a small, but mighty group of Community Product Experts, has helped to answer thousands of member questions. Our mission at Android Enterprise is to make the most trusted and helpful platform for work and Android has always been a platform that encourages community collaboration, creativity and support. In light of this, in addition to making it even easier for members to help each other, we also want to support broader collaboration between industry peers and the Android Enterprise team. Enabling the community to explore areas across the Android Enterprise eco-system such as general discussions, product news & information, creating tips and guides, attending events, providing feedback... and here we are! 😀 Getting started in the community To help you explore and find what you are looking for, here are a few tips: There are four main community areas, which are always accessible from are always at top of you page; News & Events, Getting started with your organization, Using Android Enterprise, Your community Useful areas - if you are an: Admin researching or setting up: Getting started with your organization section > discussions Admin or employee managing or using Android for work: Using Android Enterprise > discussions Posting in the community Before creating a new post, use the search bar to see if there are any existing discussions which you can join (you can also click on the labels in some boards to narrow down your search) Click on the ‘Start a conversation’ button on each board to get the post message page, remember to add as much information to your post to make it easier for members to reply If you want to include another member in your post or when you are replying, just press @ followed by their username and they will receive a notification about your message Worried about any content shared in the community If you come across a post that you feel isn’t in-line with the Community Guidelines (ie. perhaps it contains personal information) you can highlight it to your Community Manager. On each post in the top right corner there is a little downward arrow icon, click on this and select ‘Report inappropriate content’. This will send a notification only to the Community Manager and they will review. Community Manager Lastly, I’d like to introduce myself, my name is Lizzie and I am the Community Manager here. If you have any questions about the community or just want to say hello, i’d love to hear from you. If you want to get my attention on anything, feel free to Lizzie and I will get notified. If you are not sure where to start, take a look at this introduction post and share a few facts about yourself (a great way to spend a coffee break!). Thank you for being a part of the Customer Community. Lizzie (and the Community Team)
