Forum Discussion

Level 1.5: Cupcake

2 years ago

Where to enable the option to add a work profile to a device

I'm currently developing an android app for my employer. I need to enroll the device for the device owner property. I tried enrolling it but the error message i get is: Can't set up work profile ...

sravanthi

Level 2.0: Eclair

2 years ago

Hi Jason,

I am working on a MDM application which is a Device admin app, Now I am trying to move it to Device Owner. I used Android Management API and generated Enrolment Token. I have uploaded my APK in S3 bucket and given that downloadable link In QR code Json. After factory reset, I am clicking 6 times on the screen and scanning the QR code, after connecting to WIFI, it says "Device belongs to your organization" . When I click on Next button, I an getting a popup saying that "CAN"T SETUP DEVICE, CONTACT YOUR IT ADMIN FOR HELP". How to fix this. what all things I need to handle in my android code. How will my app get downloading when scanned the QR code. Here is my Json for QR code.

{
"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.android.client/com.android.utils.AdminReceiver",
"android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_CHECKSUM": "checksum generated from dowloaded APK",
"android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://android-android.s3.eu-1.amazonaws.com/Android-74.apk",
"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": {
"com.google.android.apps.work.clouddpc.EXTRA_ENROLLMENT_TOKEN": "YLEHSBDKDBDWTJESJGOLAFKN"
}
}

Hoping you will help me resolve this issue.

Thanks in advance.

Moombas
Level 4.1: Jelly Bean
2 years ago
Hi sravanthi,
your post here doesn't seem to have anything to do with this topic here.

Stefan, not sure if jasonbayton already covered your issue but the error message looks like you are trying to add a work profile on a fully managed device or COPE. That's not possible.
Work profile needs to be set up on a consumer device which has already a private account on it etc. and then add the work profile (there are different ways to do it, dependent on the MDM).