Knowledge Base Article
[FIXED] Some Fully Managed devices unable to update Play Store version
Hi Lizzie, thank you for your reply.
You said «Work Profile devices, including both personally and company-owned devices, are not impacted» but in my case company-owned devices are partially impacted (85 devices, precisely). You also said «Impacted devices will have the Play Store version 35.2.19 or below» and my devices are in the 35.4.00 20231120 version but the Play Store Recovery Service version code matches (83540000). «Affected devices can still install and update other applications as normal» but still not in my case.
In fact, however, I had set the uninstallAppsDisabled property (in Android Management API, for Policy entity) to true, and I'm trying to fix the issue by switching it to false. I don't know if the property you pointed out corresponds to mine, I hope this could be enough.
Thank you a lot for your support,
I hope to give you good news soon.