Knowledge Base Article
[FIXED] Some Fully Managed devices unable to update Play Store version
Updated: February 22nd, 2024
Issue:
Some Fully Managed devices running Android 11 and below have received a version of the Play Store that cannot self-update to the newest versions.
Work ...
Updated 2 years ago
gareth
2 years agoLevel 1.5: Cupcake
On Fully Managed devices the Play Store needs to be updated during setup wizard. The Play Store self-update mechanism is not active at this time, so the Play Store is updated by the DPC support library using a different mechanism.
On Work Profile devices the Play Store is already up to date, as it self-updates as soon as setup wizard is complete.