Hello everyone, Welcome! If you are business admin or IT owner (or equivalent) and you are starting out with your research on managing devices/apps for your organization; or perhaps you are currently going through set-up and have questions this is th...
Hi, we are working with multiple resellers across the globe. These days, we had an issue, where some of the Zebra devices were registered to Zero touch, which ended in restart-loop, because they are in SOTI and cannot be in ZT together. So I removed ...
I need help to dis enroll my device and account from android device policy and when I tryptophan login to the app it says I need a code which I do not have.
Hi, Apologies for putting this as a generic query. I'm trying to find some answers to below questions regarding the working of GOTA solution. 1) Is GOTA a SaaS solution provided by google where authorized device resellers can create accounts and add ...
Hello I have setup Android zero touch. When I try to apply a profile to a phone It works but I get an error.Contact your It-Admin to accept the service agreement for android enterprise essentials. My question is how? Thanks in advance for your respon...
Hello all, I have my business account registered with Android EMM Registration for about 5 years. About a month ago, there was a problem with API connection with an error message 'UNAUTHENTICATED' reason 'CREDENTIALS_MISSING' which impact on device e...
I am wondering some of customer facing devices reset automatically? Is there any reason behind this? From our customer, we got the following information about this issue.Case one is that the device got shut down due to the charge being finished. afte...
Hi, I am wondering how often a STATUS_REPORT PubSub message is sent for a device. Is it on a specific cadence? Random? When the device encounters a change (i.e. policy update)? I can't find anything in the PubSub docs (https://developers.google.com/a...
Hi,in general, Android Enterprise devices are always getting the latest version of an app that is available via Managed Google Play. But, there are some edge cases like:older version needed (example: Citrix Workspace app deprecated app for Android 11...
Is it possible to reset the pin of a device that has been rebooted/off and I don't know the pin? I've had devices returned in the past without the pin and it was turned off. My MDMs (yes plural, in the process of switching) can send the commands but ...
Hi everyone, I am unable to install intune. It runs but pops up a message "Couldn't add your device. Your organization hasnt setup device administration privileges in their tenant. Contact your company support for help." Incident ID is 7SHTMME9. I sp...
