4th October, 2023
With the rise of remote working, employees are no longer tied to an office or even a single location. This means that they need tools that can help them switch into wor...
Updated 2 years ago
Version 9.0
Blog Post
If you update Samsung devices from Android 13 to Android 14, the existing storage paths for screenshots will be used. That means that work screenshots will still be saved in the personal area after upgrading to Android 14.
If the Work Profile is created on Android 14, work screenshots will be saved in the Work Profile.
Samsung is not treating this as a bug, and I submitted a feature request to Samsung in February.
The OS version during enrollment is not permanently saved in the MDM. It is therefore not possible to properly evaluate how the devices actually behave. This is a pity, because the work screenshots are an important feature.
There is a workaround for the screenshot paths, but you have to use the KSP (KNOX Service Plugin; App to set OEM settings).
- KSP > Work Profile Configuration > Configure the screen capture file storage path
Use this field to specify the storage path of screen capture file in the workspace. If it is set to False, the storage path is the Work Area. If it is set to True, it is saved in the Owner Area.