Note: this article has been updated on 03.04.2024 to reflect improvements to the process of provisioning dual-SIM devices via zero-touch. Please see the below steps for best practice.
As indiv...
Updated 12 months ago
Version 10.0
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Dear Lizzie Moombas jasonbayton
I had some discussions with Google team so far did not get expected feedback.
However I made some tests :
- I register device with IMEI into customer ZT console.
- On customer console I made an extract of IMEI uploaded, IMEI is listed, S/N not
- I try to do ZT enrolment, it does not work
- After a bit of time I have a notification that device is in ZT, and it will be wiped
- If I checked back from customer console and made the extract again, S/N is now listed
- After device wipe, ZT enrolment works.
So seems below information on above post impact old device
- Be aware: If your device is preinstalled with a version of Google Play Services prior to 24.07.12, after setup zero-touch will detect the device, register its serial number, and prompt a factory reset. The next time you set up your device, it will be provisioned through zero-touch.
So it seems with have a critical issue / major regressions for old devices that for sure that does not have the latest Play services version since they have been produced for a while.
Thanks