[Customer Story] How Android Enterprise works for this healthcare provider

[Rose]

Home healthcare provider Amedisys reduces device provisioning time by 50 percent with Android Enterprise.

We’re constantly blown away by the real-world impact that Android Enterprise can have on a company, and that has never been more true for Amedisys - a leading provider of home healthcare services. 

As a healthcare provider, security is a top priority for Amedisys, which is why all of the inherent security features of Android Enterprise made it the obvious choice. 

By switching from an in-house solution, to the easy to adopt, and simple to manage Android Enterprise,  Amedisys have been able to:

• Reduce onboarding time by 50%
• Enhance security with Android Enterprise's built-in features
• Give caregivers easy access to the information they need
• Streamline workflows and communication

In fact, when it comes to getting new caregivers equipped with their Android devices, they “only need one person to manage it, and it only takes about 30 minutes” - ideal for their surprisingly lean IT team.

Explore all the ways Android Enterprise has helped Amedisys grow in their own words, on our Android Enterprise blog. 

Special thanks to @travisreeves, Systems Administrator at Amedisys and community member, for sharing his experience.  As a community bonus, he’s kindly agreed to answer any questions you may have - whether that’s about getting started with Android Enterprise, or learning from Amedisys' journey.

Please ask away 👇

[Lizzie]

Thank you so much for sharing your Android story @travisreeves and for being part of our community here. 🌟

I often hear across industries from friends/news articles, that increased paperwork and processes adds additional pressure on to their already busy working days. So what I find so refreshing about reading your story is how much having the right technology can help to provide that extra time for staff to really focus on why they probably got into the profession in the first place, which I imagine is to provide the best care possible.

With this in mind, I wonder do you hear much feedback from your team around this and/or do you have any specific tips on how you help your team to feel comfortable with new devices they are using ie. help guides for example?

Thanks again,

Lizzie

P.S - it would be great to hear from others if you have any questions. 🙂 Thank you. 

[jasonbayton]

Wicked writeup, and decent success story @travisreeves 🙂

Questions -

1. Are you using any of Samsung's Knox suite of solutions to facilitate any aspect of out of box setup or management?

2. How do you broach software updates?

3. The tab referenced is already almost 3 years old, are you aware this has already shifted down to twice-yearly updates (ref) and do you have a strategy for replacement once they go EOL?

Thanks 🙂

[travisreeves]

Thanks @Lizzie !! Oh yes, we've got a team of people that are constantly gathering feedback from our clinicians and turning that into productive actions. Help guides, instructional videos, training sessions, etc. The Home Health industry has a high turnover rate, so we're always striving to support our clinicians as best we can. 

Thanks @jasonbayton ! Good questions!

1. We use Knox Mobile Enrollment to point our tablets to our MDM (Samsung equivalent to Zero Touch). We've been using Knox Configure to manage a few settings, but we're now moving to Knox Platform for Enterprise OEM config policies with the Knox Service Plugin app. 

2. We have a subset of devices that get the updates on day 1 so we can test and make sure our apps and everything work correctly. The rest of our fleet gets the updates after a few weeks.

3. Yes, unfortunately Samsung went a long time without releasing a new tablet for that line. We're looking into refreshing later this year now that the A9 has been released.