Forum Discussion

mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Android device enrolment issue - Third party MDM app is not being installed during the sign-in process

Hello Android Enterprise Team,   We are experiencing a new issue with our Android device enrolments where the third-party MDM app(CyberArk MDM App) is not being installed during the sign-in process...
Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Hi mdas,

i personally don't know about an management enrollment using a managed Google Account.

Also on the website of Cyber ark these are the enrollment methods to be used:

MethodDescription

SMS

Enter your phone number (including the country code and area code), and then click Send. CyberArk Identity sends an SMS message to your device with links to the CyberArk Identity mobile app.

Email

Enter an email address that is accessible from your mobile device, and then click Send. CyberArk Identity sends an email with links to the CyberArk Identity mobile app.

QR code

Scan the QR code

Direct link

Click the link to the appropriate app store for your device. If you are signed in to your Google or Apple account in your browser as well as on your device, you can install the CyberArk Identity mobile app from your desktop browser.

 

Nothing about a managed Google account. What kind of enrollment you try to do? BYOD, COBO or COPE?

mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Hi Moombas ,

Thanks for update!

Company owned devices which was enrolling with following steps as per Google documentation

If you have a new or factory-reset device, add your managed Google account during device setup:

  1. Turn on your device.
  2. Follow the on-screen steps until you're prompted to enter a Google Account.
  3. Enter your managed Google account and password.
  4. Follow the on-screen steps until setup is complete.

With the above steps, it is expected to download the third-party MDM app and complete the enrolment which is not happening.