Recent discussions
HELP! Enrollment Stuck on Choose Device Category
I need help. When enrolling a device on Intune, we are getting stuck on the Choose Device category page where it does not allow us to press the OK button. We have two vendors supplying us phones and the issue is happening with both vendors (devices are Pixel 8s and 9s). Please help![Community tips] What guidance do you provide with new devices?
Hello everyone, I recently helped a family member set up their new phone (after their old one had a long and fruitful life 😃). It struck me how important it is to help, when needed, to guide someone through using a new device and highlight key features that they may be used to using (and any new ones). This made me think, this is a key area for work devices too and so I thought it might be interesting to hear how we do this across the community. For example, do you provide documentation with step-by-step instructions, guidance on device usage and key information, or assistance when switching device types or operating systems? It would be great to hear any tips you have for supporting colleagues with new devices, plus anything that would make your life easier when creating useful resources. Thanks so much, Lizzie[Community survey] Android App Management features and security
Hello everyone, We've had a couple of surveys this month, so I hope you don't mind another. Here in the Customer Community, one of our most popular topic areas is on app management, so I'm hoping this survey is an interesting one for you all. 🤞 It would be great to hear your thoughts and ideas on ways you would like application management features and security to develop further. If you have a spare moment, please take the short survey below and if you have any additional questions, please to reply to this topic below (by clicking 'Reply'). All of the feedback will be passed over to our Product team. Feel free to share this with any colleagues or others working in this area, as it would be great to get a good amount of feedback around this. Thank you in advance for taking the time to do this. 😀 Lizzie Loading… Interested in other surveys? It would be great to hear your feedback on AE secure logs.
How to allow Android Enterprise Org ID can access opentest (or internal test) version of OEMConfig on Google Play?
We are trying to test OEMConfig with testing track (internal testing or closed testing) before make it public release new version to Google Play. However, the account with Enterprise Org ID is not able to access these versions. The account can only access Google Play App, private Apps. Is there any method to allow us accessing the testing track version apk in order to get the Schema of new version apk in order to submit to devices for configuration change. Attached screenshot show the managed Play iframe. It only show the public version of this app. Thanks Angus
Enhancing Android Enterprise OS Update Management
Hi, The way the Android API implements OS update management on Android Enterprise devices is not particularly useful for devices with user affinity. Are there any upcoming API changes for EMM solutions like Microsoft Intune? From my experience with the current API: AUTOMATIC – The OS update is installed as soon as it becomes available via OTA, which is not practical for real-time scenarios. WINDOWED – Similar to AUTOMATIC but with the limitation that OS updates can only be installed within a defined maintenance window. This means that if a user needs to update their device due to a software bug fixed in the latest OS version, they may not be able to do so immediately if the maintenance window is set outside working hours. Source: https://support.google.com/work/android/answer/13791272?hl=en#zippy=%2Cmanaging-system-updates-using-system-update-policies Suggested Improvements: Provide an option to control OS updates on BYOD (Work Profile only). I understand that when enrolling a device through Work Profile, only the work container can be managed via EMM. Google may need to reconsider this approach. It would be beneficial to have an approach similar to Apple’s, where EMM admins can manage OS updates (e.g., push specific updates, set deadlines, etc.) through DDM (Declarative Device Management - Source: https://support.apple.com/en-gb/guide/deployment/depc30268577/web ), even on BYOD devices (Device Enrollment) — without requiring supervision like DO (Device Owner mode). I’m aware that Samsung Knox E-FOTA exists, but it is limited to Samsung devices. Expanding this capability to all Android devices (like Google Pixel devices) would greatly improve update management in enterprise environments. BR, Marco
Private app shared with partner organization cannot be onboarded in their UEM solution.
I have added a private app to our managed play store (MS Intune) and followed the steps documented in Distribute private apps to make this available to a partner organization but unfortunately when they attempt to add the app to their UEM solution (Omnissa Workspace ONE) by play store URL they receive a http 404 response and cannot proceed. We have shared an app with them previously (same app, different productFlavor with app id suffix) and that worked seamlessly so we are bit stumped. Reaching out to our respective vendors has not been fruitful so it's not entirely clear what to do next, would appreciate any advice you have!Unable to add additional owners and administrators to Manage Google Play Store
We recently disconnected our Managed Google Play account from Intune, which was initially set up with a standard Google Account. Now, we are reconnecting Intune to our Managed Google Play account using a Managed Google account that is synchronized with our Entra ID SSO. This means we can sign in with our company domain (@mycompany.com) using our Entra ID password. We are able to enroll our Android phones into Android Enterprise and publish apps to our Managed Google Play store without issues. To ensure redundancy, Google highly recommends creating a secondary owner account in case the primary account is compromised. See Google KB . I'm following the guide on assigning roles in enterprises from the Managed Google Play Help. However, my Play Store account admin screen appears quite limited compared to what I should be seeing. Here’s a screenshot of my current view: Previously, when we used a personal Google account for our Managed Google Play Store, I could invite other users to become owners. This option seems to be missing since we switched to the managed account. Could there be additional permissions in the Google Workspace admin portal that we need to grant to the Managed Google Play account to enable the option to add additional owners?
Proposal for a Dedicated Android User Idea Hub
Dear Android Team, I’d like to propose the creation of an official, user-friendly platform—an “Android Idea Hub”—where end users can submit, discuss, and vote on suggestions for improving the Android ecosystem. While developer-focused channels like the Android Open Source Project exist, there’s a clear gap for everyday users to contribute ideas that could enhance the platform’s functionality and user experience. Why This Matters: User-Driven Innovation: Users live with Android daily and often spot practical opportunities for improvement—like my recent suggestion for time change notifications—that might not surface in developer-only spaces. Lost Potential: Dismissing user feedback as “out of scope” risks alienating your community and squanders valuable insights that could set Android apart from competitors. Engagement & Loyalty: A space where users feel heard would boost satisfaction, trust, and long-term loyalty to the platform. What It Could Look Like: A simple portal or app section where users submit ideas with descriptions and use cases. Community voting to prioritize the most popular or impactful suggestions. Regular feedback from the Android team (e.g., “Under Review,” “Planned,” or “Not Feasible—Here’s Why”) to keep users engaged and informed. This isn’t about replacing developer workflows but complementing them with a direct line to your millions of users. Take my time change notification idea: it’s a small tweak with real benefits—better sleep prep, smoother daily planning—that got shrugged off without a clear path forward. An Idea Hub could ensure suggestions like these don’t just vanish into the void. I’d love to hear your thoughts or discuss how this could work. Android thrives when it listens, and this could be a game-changer for both users and the platform. Best regards, AFPROD
Managed Play Store Web App Fullscreen not working anymore
Hi, We've been using a Managed Play Store Web App set to "Fullscreen" deployed to Samsung Galaxy Tabs using Knox / Intune for a couple of years now. Running in Corporate Dedicated / KIOSK mode Multi App (to have QuickSupport available as well). Recently we're seeing devices (a pattern emerges of this applying to all freshly rolled out devices, although we've seen it on ~5% of older devices as well) where the Web App doesn't open up in full screen mode anymore. No redirects are happening and all content is being loaded from the Web App URL (meaning no external calls). What should we chase next in troubleshooting?Share your AI Success Story: Android Enterprise customer testimonials & quotes needed!
Hey everyone, I hope you are having a good week. AI is evolving fast, and we're curious how it's starting to shape your work on Android. Has your company embraced it wholeheartedly or are you finding people more reserved when implementing AI? As part of our end of year festival, we had a brilliant community post by BenMcc all about the hopes and pitfalls of AI so far (well worth the read if you haven’t already), and we’re keen to keep the conversation going - what do you think of his observations about ownership/accountability and the future of AI? Whether you're a seasoned AI user or just dipping your toes in, we'd love to hear your experiences—even if they're initial observations or pilot projects. We’re looking for real-world examples and specific, impactful quotes that can be featured across our channels (or we could just have a great conversation below! 😀). It would be particularly interesting in learn about: Specific AI Use Cases: How are you leveraging AI tools in your daily work on Android? Google AI Tools: Are you using Gemini for Google Workspace, Circle to Search, Gemini models, on-device AI tools on Pixel, or other AI tools? Organizational Impact: How has AI improved your productivity, reduced costs, or streamlined processes? For example: "Gemini for Google Workspace has saved our team [X] hours per week by automating [specific task]." "Circle to Search has improved our ability to [specific action] while on the field." "On-device AI on Pixel allows us to [specific task] without needing constant internet access." Thank you in advance, Lizzie (and the Android Enterprise Team)
