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Using Android and apps for your work? Ask a question, start a discussion and support your peers.527 Posts

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Mobile Device Financing Solutions
Hi Google Team My name is Fernando from Kueski Pay. We're currently expanding our mobile phone financing business in Mexico In the past, we used Android DPC for device management. Recently, Springdel approached us with a solution based on the Android Management API Before moving forward, we’d like to confirm whether their implementation complies with Google’s policies and licensing requirements for our use case. Thanks in advance for your support Best regards Fernando Kueski Pay
Solved
KueskiPay
Level 1.5: Cupcake
4 days ago
50Views
1like
4Comments
How to Set Device Owner on Company-Owned Android Device Without Factory Reset
Hello community, I’m facing a situation where we need to set Device Owner (DO) mode on several company-owned Android devices that are already in use and have a Google account logged in. Constraints: - The devices are company property. - Factory reset is not an option due to important data stored on the devices. - We want to enforce MDM policies via Device Owner for security and compliance. Questions: Is it possible to set Device Owner mode on an Android device without wiping or resetting, when a Google account is already signed in? Are there any known solutions or MDM platforms/tools that can claim an already-used device into Device Owner mode without data loss? I would really appreciate any guidance, proven methods, or official references. Our goal is to maintain data integrity while ensuring the devices are properly managed. Thanks in advance!
Solved
mhfaruk
Level 2.0: Eclair
9 days ago
App Management
Devices
Enrolment
fully managed
99Views
1like
4Comments
Unexpected error. Please wait for some time and try again.
Hi everyone. May we know what might be the issue here. We are trying to bind an email address with Sophos Mobile (under Android Enterprise) and this shows the following error. Other email works fine.
Solved
ronnierodillas
Level 1.6: Donut
17 days ago
Devices
EMM
Enrolment
95Views
2likes
10Comments
Zero Touch device cannot be added
I bought a Google Pixel 9a from Bechtle in Germany. I have already a Pixel 4 assigned and installed via Endpoint Manager. They told me i should add the following reseller ID 1823138271 to my Zero Touch portal. But i cannot find it. I have the following reseller added already: Reseller-Name Bechtle Direct B.V Entfernen Bechtle Logistik & Service GmbH Entfernen Brodos how can i find the reseller id 1823138271 in the Zero touch portal?
Solved
waldeckerMEM
Level 1.5: Cupcake
18 days ago
Devices
Tips
Zero-touch
45Views
0likes
5Comments
MDM configuration became lost
A few years ago we added an MDM configuration to our app, according to the straightforward guide Setup managed configuration Previous month we released a new 15.0.0 version of our app, IQ SmartApp Enterprise Besides other changes, in this release we removed one option from the MDM configuration XML, a deprecated boolean parameter. Indeed the XML validity wasn't broken, no related changes in the app Manifest or so on. However our customers started to complain, that app lost the ability to configure MDM parameters. Also, when adding the app to Approved list on MDM Solutions (we checked on HMD and TinyMDM), in the app details was lost a badge "Tis app offers managed configuration". If download AAB and/or APK from Google Play Console and unpack them, or open them in Android Studio, the required Android Manifest parameter "android.content.APP_RESTRICTIONS" is present and pints to MDM XML config file which is also present in the AAB or APK. If check the APK, taken from Google Play Console, locally with TestDPC app, the managed configuration is also present. Can you please help to understand, what's going on? As for me, removing one of the MDM parameter from the managed configuration config shouldn't be a reason of disappearing the whole managed configuration. Which is actually present in the AAB or APK builds.
Solved
VKuts
Level 1.6: Donut
28 days ago
App Management
EMM
225Views
0likes
10Comments
Ability to block Chrome dinosaur game on Android
I'm looking for a way to block the dinosaur game in chrome on Android. I see the AllowDinosaurEasterEgg managed configuration but that is only for desktop Chrome. Are there any plans to implement this for Android? Is there another way to achieve this? This is a high priority request from our customer to the point where we see the only solution is to switch browsers. Thank You
Solved
jverlinden
Level 1.6: Donut
29 days ago
Management
Tips
175Views
1like
10Comments
EMM Bind Credentials Lost
I work for an MSP. We have taken on a new customer that has lost the password for their EMM Bind account (EMM is Intune). Has anyone else been through a recover process for this and have any advice? The have approx 200 devices enrolled, so we can't risk them having to be enrolled.
Solved
sambenenge
Level 1.5: Cupcake
2 months ago
microsoft intune
56Views
0likes
3Comments
What happned if the device used for personal usage although it is in zero touch portal and emm bind? Is it illigal based on google policy?
I have some customer who uses my EMM console integrated with Zero touch services. Some of his previous used device added in zero touch portal but not activate the device as enterprise device that means not enroll in emm portal. Rather using the devices as personal.Is it violate the google zero touch policy?
Solved
mhfaruk
Level 2.0: Eclair
2 months ago
Devices
EMM
Work Profile
Zero-touch
64Views
0likes
5Comments
Can't add a private app to devices
I'm being very confused when trying to add a private app into the Stix EMM, and I'm not sure where the problem lies, so I'm asking here! I successfully loaded it in: But when I then click on that and then try to click Select app... nothing happens. Nothing on screen, nothing in the dev console, no network traffic... Nothing. And so I can't add this app to my devices. And I'm entirely lost as to what's going on. Is this a Stix thing? Or an Android Enterprise thing?
Solved
simon_tikpay
Level 1.6: Donut
2 months ago
App Management
EMM
110Views
0likes
11Comments
Managed Play Store keeps asking for Google Play services Update
Hey! I noticed a little bug today and wanted to ask if anyone else is experiencing this. With the update to Play Store 46.1.37-31 [0] [PR] 755161904, a push message informs you that Google Play Services must be updated. With a COPE device, this only occurs in the work profile. Even if Google Play Services is updated to the latest version (25.18.33 (190400-756823100)), the message appears as soon as you open the Managed Play Store. Lizzie Is there anything known here? The Managed Play Store works normally despite the warning in the push message. I would also have logs if required.
Solved
Alex_Muc
Level 3.0: Honeycomb
2 months ago
Management
1.8KViews
4likes
44Comments

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