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Devices not receiving managed configuration after enrollment
My team uses Android Management API to manage our enterprise's devices. Our management policy includes managed configurations for our Kiosk application, in order to correctly enroll our devices into our services. If this is not done, device provisioning fails. Over the past few months (first report we received was on January 13th), we have observed that certain devices are failing to receive the managed configurations, and thus fail to go through the process correctly. They fail to receive configurations on a policy change as well, which affects our existing devices. Before, removing the devices from our policies and enrolling again would succeed in sending the managed configurations to the affected devices. However, this issue is now persisting across attempts and happening more frequently. We have devices affected on both Android 13 and 14.Solvedltejada20 days agoLevel 1.5: Cupcake91Views0likes2CommentsUnable to add additional owners and administrators to Manage Google Play Store
We recently disconnected our Managed Google Play account from Intune, which was initially set up with a standard Google Account. Now, we are reconnecting Intune to our Managed Google Play account using a Managed Google account that is synchronized with our Entra ID SSO. This means we can sign in with our company domain (@mycompany.com) using our Entra ID password. We are able to enroll our Android phones into Android Enterprise and publish apps to our Managed Google Play store without issues. To ensure redundancy, Google highly recommends creating a secondary owner account in case the primary account is compromised. See Google KB . I'm following the guide on assigning roles in enterprises from the Managed Google Play Help. However, my Play Store account admin screen appears quite limited compared to what I should be seeing. Here’s a screenshot of my current view: Previously, when we used a personal Google account for our Managed Google Play Store, I could invite other users to become owners. This option seems to be missing since we switched to the managed account. Could there be additional permissions in the Google Workspace admin portal that we need to grant to the Managed Google Play account to enable the option to add additional owners?Solvedpvandroid22 days agoLevel 1.6: Donut123Views0likes4CommentsPrivate app shared with partner organization cannot be onboarded in their UEM solution.
I have added a private app to our managed play store (MS Intune) and followed the steps documented in Distribute private apps to make this available to a partner organization but unfortunately when they attempt to add the app to their UEM solution (Omnissa Workspace ONE) by play store URL they receive a http 404 response and cannot proceed. We have shared an app with them previously (same app, different productFlavor with app id suffix) and that worked seamlessly so we are bit stumped. Reaching out to our respective vendors has not been fruitful so it's not entirely clear what to do next, would appreciate any advice you have!Solvedecpaul28 days agoLevel 1.6: Donut151Views0likes5CommentsNeed help : Supported devices for android enterprise
Hi, I am currently using android phone(galaxy note 8, android 9) to enroll company portal. Before 01/2025, my company was Western Digital, and I could use company portal including bunch of android apps such as outlook. However, my company was separated to Sandisk, and I cannot use company portal after that. Is there any opinion why my phone cannot install company portal? When I try to use Microsoft intune, it always stops at the last stage of setting work profile. It says the device setting should be changed except the information; which device setting I should change to be fit for the company portal. Please give me any advice to make me available to use company portal. Or did android stopped supporting google enterprise old phones just like mine?SolvedAma2 months agoLevel 1.5: Cupcake27Views0likes1CommentCan't open Samsung tablet default camera from the EMM application.
I have a EMM application where I want to configure the profile with some application like Play Seppo or Zoom. 1. From EMM application I have open a application like zoom or Play seppo 2. Now zoom or Play seppo need default camera [Samsung tablet camera] 3. When try to open camera application throw some error log like below Note: Also I can't open default camera app directly with the package name but others application I can. -> How can I get camera access for EMM application for secondary user and the others application? Error: Sending non-protected broadcast com.samsung.intent.action.MDE_SUGGESTION_NOTIFY from system 1207:system/1000 pkg android Is there any security issue to open camera or how can I use samsung default camera in EMM application ?SolvedJohny2 months agoLevel 2.0: Eclair65Views0likes3CommentsManaged configuration not getting pushed onto some devices in work profile
My team uses AMA API to managed devices. As part creation of enrollment token we push some applications and managed configuration to those applications as part of the policy. But we are noticing that this is not very reliable. We have many user stories where the app gets installed but the managed configuration is missing. This doesn't happen on all devices but the occurrence of this has been increasing. Is there any known issue or SLA on how long it takes for the managed configuration to be pushed? We have an Application that is set as Required for Setupin the policy. This Application has managed configuration setup, which is required for App registration. This is missing by the time app launches and app registration fails and consequently the work profile provisioning fails.SolvedPrathik2 months agoLevel 2.0: Eclair311Views1like12CommentsCan not login with Google workspace account under restricting Personal google account on Intune
I am considering the introduction of Android Enterprise in my company and am testing the distribution of configuration policies from Intune. The enrollment profile is set to COBO (Android Enterprise corporate owned fully managed). I do not want users to log in with their personal Google accounts, so I want them to log in to apps like Google Meet with the Google Workspace account managed by the company. However, when I set the "Restrict personal accounts" policy in Intune to block, no Google accounts can be added at all. Conversely, if I disable this setting, both personal and Google Workspace accounts can be logged in. Does anyone know a solution to this?Solvedk0t42 months agoLevel 1.5: Cupcake93Views0likes1CommentAndroid management API for internal use
Hello, I was looking into options for internal use on how to manage enterprise devices and the documentation seems to point to the android management API. What was not very clear to me: Is there any pricing model documented for using the API ? As mentioned, it would be for internal use Does this require to be registered as an EMM provider, even if it would be used internally Appreciate any inputs, thanks!Solvedadrianpurcaroiu3 months agoLevel 1.6: Donut274Views1like4CommentsMass deregister from ZTP
Hello I currently have one client with 1000+ devices. Sometimes, there is need to deregister sopme devices (for example when they are send to repair). Is there any faster way to mass deregister devices from ZTP than searching them one by one? I mean, sometimes it is 50, or even 100. Do I have to search each device individually one by one, or is there any automated option to do it?SolvedTomaszP3 months agoLevel 1.6: Donut480Views0likes16CommentsError 403 on Zero Touch portal setup
Hi. I have tried to set up a zero-touch account, but when I log in at https://enterprise.google.com/android/zero-touch/customers, I get an error message like "Error 403. The account xxx@yyyy.zz is not authorized to see this page. Contact your administrator for access, or use another account." How can I get help with this issue? I can't see who would be "my administrator"...SolvedAudunB3 months agoLevel 1.5: Cupcake469Views0likes7Comments
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