Forum Discussion

Jensa's avatar
Jensa
Level 2.0: Eclair
16 days ago

Disabled apps

Friends!
Lately Im getting lots of cases regarding apps not starting on our dedicated devices managed in Intune. Edge is the most common problem.
If I start Google Play on an effected device I see that the app is disabled. Pressing the Enable button does nothing at all. The version of Edge installed is quite old, which is also strange since it should update automatically.
Only way to fix it is to reinstall the app.
Any ideas what the root cause can be and how to mitigate it?

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    16 days ago

    Hey Lizzie are there any known issues for Play at the moment? Behaviour like this, as well as failure to install apps (code 1010), and general instability is currently rife among customers and peers. 

     

    Cc jeremy 

  • jeremy's avatar
    jeremy
    Level 3.0: Honeycomb
    16 days ago

    I can confirm several users are reporting issues where apps won't install or takes 1 or 2 hours to install.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      16 days ago

      Hey jeremy, 

       

      Thanks for this. Do the issues you mention match what Jensa is reporting here or are they different? Have you opened any tickets for this yet? 

       

      Thank you,

      Lizzie

  • Jensa's avatar
    Jensa
    Level 2.0: Eclair
    15 days ago

    Any updates from Google?
    Appart from apps beeing disabled I also se a lot of apps from Google Play not beeing updated wich is trating to be a big issue.

     

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    14 days ago

    Hey everyone,

     

    I know it's Saturday, so I hope you won't be thinking about work at the weekend, but I got some updates on this overnight so wanted to come back to you (so you see them on Monday). ðŸ˜€

     

    The behaviour you mention above, Jensa, sound very similar to a ticket our engineers have been investigating. If this is the same issue, then the good news is that a fix has just been rolled out.

    If you could let me know if you see any change on your side that would be fantastic. Fingers crossed ðŸ¤ž. Thank you. 

     

    Lizzie

    • jasonbayton's avatar
      jasonbayton
      Level 4.0: Ice Cream Sandwich
      8 days ago

      Hey Lizzie, 

       

      I know it's logged, so I won't raise another ticket, but this is a *daily* complaint from customers at the moment, where apps can't enable, can't install, or take up to several hours to do so with generic Play errors both in logs and on attempted manual intervention. It's also tenuously related to this, and looks like it's escalated far beyond the Pixel scope I discovered 4 months ago 

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        8 days ago

        Thanks for the feedback jasonbayton. Yeah, I wasn't entirely sure if what was mentioned here is the same as the fixed issue. Jensa if you could confirm if this had any impact on your end that would be super helpful. 

         

        Thanks also for submitting tickets regarding what you are seeing Jason. Would you mind sending me the #s for them and I can keep an eye on them internally as well. ðŸ¤ž