Forum Discussion

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago
Solved

[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device

Updated 12th October, 2023   Current status: Fix implemented   Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on device...
Apps
  • Lizzie's avatar
    Lizzie
    7 months ago

    Hello everyone,

     

    Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community. 

     

    Thanks so much,

    Lizzie

thomas's avatar
thomas
Level 1.5: Cupcake
2 years ago

Hi Lizzie

 

Thanks for the regular updates. We're still experiencing the same behavior in our environment. Is it possible that the issue isn't resolved yet?

We use Microsoft Intune as EMM, we created a ticket and they told us MS is currently resolving the issue with Google.

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hey thomas, 

 

Great to meet you and welcome to the community. Thanks for the update here, I'm sorry to hear you are still experiencing this. I think as we have had quite a lot of confirmations from customers on the fix this had been deemed resolved now. 

 

Having said this, we also have another very similar case that was opened prior to this, experienced by another customer here in the community, matsm. I was hoping the fix mentioned above, would also fix that issue and it hasn't been the case, so I'm wondering if perhaps it's similar to what you are experiencing. So that I can explore this further, I'll message you privately to get your Intune support ticket number if that's ok, then I can highlight your ticket internally. 

 

Speak to you soon. Thanks again,

Lizzie

  • matsm's avatar
    matsm
    Level 2.0: Eclair
    2 years ago

    Hi,

     

    We are still experiencing this issue unfortunately on Intune enrolled devices.

    I've had a ticket open with Microsoft for a few months now and they are still working with Google engineers to resolve the issue

  • Gunot's avatar
    Gunot
    Level 1.5: Cupcake
    2 years ago

    Hi Lizzie,

     

    We also still expiring the same issues and we have Intune as our EMM, and we also have a ticket open with Microsoft.

  • Szymon's avatar
    Szymon
    Level 1.5: Cupcake
    2 years ago

    Hello,

    Problem still exist, in Intune I have around 20 apps but in Play Store I see only 3 😞