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Figlovsky_K's avatar
Figlovsky_K
Level 1.6: Donut
2 years ago
Solved

Gmail "allow_unmanaged_accounts" restriction issue

I'm trying to configure Gmail via managed configuration. I discovered that inside the apk there is a bool restriction "allow_unmanaged_accounts" (Allow Unmanaged Accounts), but it is not mentioned in the documentation (https://support.google.com/work/android/answer/7065453?sjid=7171601269613811155-EU).
Setting the value does not affect the operation of the application in any way.
I would like to understand whether this limitation is supported or not?
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  • ReeceK's avatar
    ReeceK
    2 years ago

    Hi Figlovsky_K 

     

    Hope you are well?. 

     

    Further to my last post, we have been looking into this issue internally for you. As a result, we have just posted a service announcement which should be able to support with the question you have.  I have attached the service announcement here. 

     

    Thank you again for the question, we really appreciate your input. If you do require further support, please feel free to reach out.

     

    Thanks,

    Reece.

     

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 years ago

    In our MDM a desciption is also visible to this setting:

    Did you try to turn this off and if when applied (ensure this new policy setting really took place!) it's still possible to add another Exchange account to Gmail to the device manually?

    Does this help you?

    • Figlovsky_K's avatar
      Figlovsky_K
      Level 1.6: Donut
      2 years ago

      Thanks for the reply, I checked it.
      After applying the settings, the application UI still allows you to add other accounts, including the exchange account

      I also made sure by calling getApplicationRestrictions  that all data was transferred correctly.
      In my case ""allow_unmanaged_accounts" value has no effect. Regardless of whether it is true or false

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        2 years ago

        I never needed this setting but if you press on "Exchange and Office 365" you are really able to add/enter something or is an error message been shown then.

        If you are still able to enter something i'm really interested at a response from someone from Google to clarify.

  • ReeceK's avatar
    ReeceK
    Former Community Manager
    2 years ago

    Hey Figlovsky_K 

     

    Thank you for your question 😊 
     
    Since I'm just getting acquainted with the issue, would you mind providing me with some more information on the matter? I want to ensure I have all the necessary details to assist you effectively.
    Also, could you verify the version of the Gmail app currently installed on your device?
     
    Looking forward to helping you further with this.
    Reece

    • ReeceK's avatar
      ReeceK
      Former Community Manager
      2 years ago

      Hi Figlovsky_K 

       

      Hope you are well?. 

       

      Further to my last post, we have been looking into this issue internally for you. As a result, we have just posted a service announcement which should be able to support with the question you have.  I have attached the service announcement here. 

       

      Thank you again for the question, we really appreciate your input. If you do require further support, please feel free to reach out.

       

      Thanks,

      Reece.

       

      • Figlovsky_K's avatar
        Figlovsky_K
        Level 1.6: Donut
        2 years ago

        Hi Reece,

        Thank you for your help, I will monitor the status of the announcement.

        In my case, the problem occurs on the version "2023.09.17.567125956.Release". If you need any more information about the problem, I will be happy to help 🙂