Hello all, We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This has been an active link, with the last new device registered about 2 weeks ago and apps on devices being updated since then. We are currently unable to enroll new devices or add new apps. We are also unable to attempt to recover the account and have not been able to find a way to contact Google directly about the account issue. Barring being able to recover the account, are there ways for us to lessen the impact of creating a new account for the linkage? Or are we going to have to have all our Android BYOD users re-enroll their devices?

Lizzie a timely request given the inactive account deletion announcement some time back! Krystina are devices unenrolling themselves? That would be the assumed behaviour and if so, re-enrolment is the only course of action even if you do recover the account. For policy, app, etc enterprise recovery it may be possible to restore the account within 30 days of deletion, but it depends on the reason for deletion. This isn't a public service so it'll need to wait on Lizzie who will likely discuss this in private with you.

Hi Jason! Devices are not unenrolling themselves at this time, thankfully. I've attempted to go through the account recovery flow, but finish the CAPTCHA and receive a message that I couldn't be signed in and that "Google doesn't provide another way to sign in to this account". At no time am I asked for the password. I don't know if this information might help Lizzie

Thanks aruppert for your mention. I'm sorry that you are experiencing this with your account. It's good to hear you have contacted your EMM about this. One thing mentioned above is that to recover the account it has to be less than 30 days. So timing is very important. Do you think your account has been closed less than this? I'll also send you a direct message here in the community so we can discuss more specifics. Thanks, Lizzie

Thanks jasonbayton and Krystina. I'm just popped this over to a colleague of mine, as soon as I hear back I'll provide a bit more information. Lizzie

Hey Krystina, Thanks again for sharing this here in the community. The best thing for you to do here is to contact your EMM provider and ask them to open a ticket with us, as we need some specific information (including your Enterprise ID and old/new email address). As Jason mentions in order for it to be recovered it needs to be actioned within 30 days, so I would mention this to your EMM. Also to add, once this is all recovered you might want to explore adding a secondary owner to the account, more details can be found here. I hope this helps and I'm sorry that you have experienced this. Do let me know how you get on if you can. Thanks so much, Lizzie

Google Deleted Account that Links Managed Play Store | Android Enterprise Customer Community

casse
Level 1.5: Cupcake
11 months ago
We are experiencing the same issue with a customer we are managing the Intune environment for. This is the third time this has happened to us that the Google account linked to the Managed Play Store is deactivated due to "violation of ToS", where we don't get to know what terms are violated.

Lizzie Can you also provide me with more information? Appreciate your support!
- Lizzie
  Google Community Manager
  11 months ago
  Hello casse,
  
  Thank you for your post, I'm sorry to hear you have had this, especially as it's been three times.
  
  As it happens based on the feedback shared here, I've actually just created an community article to hopefully help you and others if this occurs. Click here to view in the community.
  
  If you have any further questions just let me know and do keep me posted if you can on how you get on.
  
  Thank you,
  
  Lizzie
GiovanniS
Level 1.5: Cupcake
7 months ago
Hi Lizzie,

I have the same problem. Google account that linked to Microsoft Intune has been deleted. Can not delete Android Apps in Microsoft Intune. Could you also assist me, please. Thank you.
- GiovanniS
  Level 1.5: Cupcake
  7 months ago
  I have see now the article and will first verify the post. Thanks!
  - Lizzie
    Google Community Manager
    7 months ago
    No problem GiovanniS - thanks for letting me know. Give me a shout if you have any questions or I can be of any help.
    
    Hope you get it sorted.
    
    Lizzie
bogdanhandaric
Level 1.5: Cupcake
7 months ago
Hello Lizzie !

We have the same problem regarding our Google account that is linked to Microsoft Intune.
Unfortunately, i think more than 30 days passed since the account was deleted as i get the "Couldn't find your google account" message when i try to log in.
We can't add apps anymore.
Is there any way to recover the old account or to migrate to another one?

Thank you,
Bogdan Handaric
- Lizzie
  Google Community Manager
  7 months ago
  Hello bogdanhandaric,
  
  Nice to meet you. I'm sorry to hear this has happened to your account. It's likely that you will need to rebind a new Google gmail to your enterprise/organisation. Have you seen this community guide: here with a few pointers on what to do.
  
  Do keep me posted if you can on how you get on and if you have any additional questions.
  
  Thanks,
  
  Lizzie
  - bogdanhandaric
    Level 1.5: Cupcake
    7 months ago
    Hello Lizzie !
    
    Nice to meet you too! I opened a ticket to Microsoft but they say "We never created ticket directly to Google before for Google account migrating, actually we are not allowed to create any ticket." and suggested i try opening a ticket to google myself. I didn't find any way to contact directly, and I am hoping you can provide me a way to do this. Can you help me please?
    
    Thank you,
    Bogdan
JacS
Level 1.5: Cupcake
6 months ago
Hi all,
Sorry to hear about the issue with the Intune/Managed Google Play connector. If recovering the deleted Google account isn’t an option, creating a new account for the linkage might be your only choice. Unfortunately, this will likely require re-enrollment of devices, as the link between the old account and the devices is broken.
To lessen the impact, consider the following steps:
1. **Communicate Early:** Notify your Android BYOD users about the situation and the potential need for re-enrollment. Clear instructions can help smooth the process.

2. **Plan for Re-enrollment:** If re-enrollment is necessary, provide a step-by-step guide and support to minimize downtime.
3. **Test First:** Before asking all users to re-enroll, test the process with a small group to identify any issues and refine your instructions.
4. **Backup Data:** Ensure users back up any important data on their devices before re-enrollment to avoid data loss.
5. **Engage with Microsoft Support:** Reach out to Microsoft support for any specific guidance or tools they may offer to help with the transition.
Hopefully, this helps reduce the disruption to your users.
Best regards,
- jasonbayton
  Level 4.0: Ice Cream Sandwich
  6 months ago
  If you read up to the linked help article, it is possible to associate orphaned binds to new Google accounts with the appropriate information and validation. No re-enrolment necessary.
  
  This is great info for customers who have accidentally deleted their bind, though.
Lizzie
Google Community Manager
4 months ago
Hello Krystina, bogdanhandaric, SbutterworthHOV, JacS, LMMAN, Kmspr, casse, GiovanniS, mvanderhoff, Rudy, danielvlasoff, rasti, dvespasiano, aruppert, mstrmke, cdeguire, sgulbr, PatrickJ,

I know it has been a little while since we last spoke and I hope all is going well.

In light of the issues you have raised in this thread, I wanted to personally highlight that a solution to upgrade Managed Google Play Enterprises (which use Gmail accounts) to Managed Google domains (which use work email addresses) will be rolled out via EMMs in 2025. 🎉

If you are interested in getting this sooner and providing feedback, we are currently looking for customer for our trusted tester program. It would be amazing to have you involved, especially as you have been through the frustration shown here. To read more about how this works, please take a look at this post here or feel free to ask me directly.

Thanks so much,

Lizzie
MattMc
Level 1.5: Cupcake
2 months ago
Hi,
We are experiencing a similar issue. We have delete our organisation from a user account linked to Sophos Central MDM. This organisation is still bound to multiple end user devices which cannot access the Google Play Store and we cannot enroll any new devices.
We have the organisation ID and the user account, we are looking for a way to restore the organisation to the account. Do anyone know if it is possible to reverse what we have done and restore an organisation ID to the account?
Regards.