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w4lter's avatar
w4lter
Level 2.0: Eclair
10 hours ago

Managed Google Play private app not available on Corporate-owned devices with work profile

Hi community,

 

I'm encountering a strange issue and could use some guidance.

A Google developer account released an app to Managed Google Play (so it's automatically private and not available on the public store) and entered our organization ID in the appropriate field.

 

We can find the app on the iframe in our MDM (Microsoft Intune in this case), select it, and assign it to groups.

Everything looks good: BYOD deployments (Personally-owned devices with work profiles) can install the app from the Managed Google Play store. However, COPE devices (Corporate-owned devices with work profiles) cannot search for it, and it's also not visible in the app collections we've created.

 

Could there be a setting in the Google developer account's store listing that prevents availability for COPE devices? 

I've exhausted all options in Intune, including multiple store syncs, with no success.

Intune is telling me, that the App is available to install on the specific COPE devices, but it does simply no appear.

The only thing left to check is the Google developer account that released the app for us.

Has anyone else experienced this issue?

 

Any hints or suggestions would be greatly appreciated.

Thanks!

 

Walter

Apps
Work Profile
  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    8 hours ago

    Could you double check how group assignments are set? Intune is a pain for hiding assigned apps from the store

    • w4lter's avatar
      w4lter
      Level 2.0: Eclair
      8 hours ago

      hi jason,

       

      group assignments are set to "Available for enrolled devices" without any filters. pretty straight forward.

       

      i have on my table 2 devices enrolled with my user (im allowed to the app, because im member of one assigned group)

      BYOD -> App is visible

      COPE -> App is not visible and not searchable

  • Alex_Muc's avatar
    Alex_Muc
    Level 2.3: Gingerbread
    6 hours ago

    Are the two devices the same device type / device model?

    I've seen this kind of behavior in the past when an app is restricted to certain display sizes via manifest.xml. (I am thinking of this) Such apps could be installed manually as apk, but Google Play refused to install them.

     

    I am not aware that an app can be restricted to certain Android management modes via manifest.xml / Managed Play.

    A privateApp available for an OrganizationID is generally available to the UEM. The UEM then releases the app for certain GoogleUserIDs/GoogleDeviceIDs in the background, making the apps available on the devices in Managed Play. (at least with the EMM API)

    Either the app assignment is not quite right, or the app is not compatible with certain devices.