[Community tips] What guidance do you provide with new devices?

Hey,

hmm i think i need to seperate here private (as for your example) and work.

Private: No guides are provided but onside help or via phone (this goes in my case for all technical stuff in near family) and in regarding PC also sometimes via remote control tools if needed.

Work: For some things like enrollment, how to flash a device before enrollment to latest firmware or how to use the MDM system, we provide several guides and inside helpdesks and for the endusers they also create something for "best practice" in several use cases.

But what we don't do is, if OS is changing to provide a guide about that. If there's a significant change they need to be aware of, they get informed by us via news. Ofc if guides needs to be updated because of that, we do so.

But yet only our helpdesks needed to be informed about such stuff, not the endusers.