Forum Discussion
[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device
Hello everyone,
Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community.
Thanks so much,
Lizzie
There has been a big improvement since the fix was implemented however we are still intermittently experiencing this issue.
On demand apps take an extended time to populate and clearing the play cache is not resolving
We also have an issue that might match what TimHardy is experiencing.
On many devices, Managed Google Play is not complete right after enrollment. Many approved apps do not appear in the collection, nor can they be searched for.
Apps can be installed via MDM successfully, but they still do not appear in Managed Play afterwards.
This problem solves itself after several hours.
In the original problem from the topic, only the App Collection was affected. This meant that apps could still be found and installed via search. In addition, the current problem only affects new enrolled devices. So the problem sounds similar, but seems to have a different cause.Hi Lizzie, Sorry for the delay.
Following the initial fix it is working as expected on the majority of new enrolments however we still see the issue on approx. 2 out of 10 new enrolments in to WS1. Play store is missing all optional apps for upto 2hours post enrolment.
Prior to the fix we were seeing the issue on approx. 6 out of 10 enrolments so there has been a noticeable improvement
We have also reported this back to VMware
I echo this experience mentioned above.
Last week we had a session setting up 40 new devices (Samsung XCover 6 Pro on Android 13) via KME and 10 of the devices were demonstrating this fault with the play store cache clear not remedying it.
