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Alex_Muc's avatar
Alex_Muc
Level 2.3: Gingerbread
4 months ago
Solved

Sporadic problems with Managed Google Play after enrollment

Hi!   We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.   Symptoms Empty collection in Managed Googl...
  • Lizzie's avatar
    Lizzie
    12 days ago

    Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

     

    Me again! 😀

     

    Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

     

    Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

     

     Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

     

    Thanks again,
    Lizzie

jeremy's avatar
jeremy
Level 3.0: Honeycomb
4 months ago

There was a confirmed issue last week with the Play Store, but for us it was fixed around the end of the week.

Can you still reproduce these issues?

  • Alex_Muc's avatar
    Alex_Muc
    Level 2.3: Gingerbread
    4 months ago

    I was able to reproduce the problem at least on Friday afternoon. I'll check again tomorrow to see if the problem still exists. 😃