Forum Discussion

Alex_Muc's avatar
Alex_Muc
Level 2.3: Gingerbread
4 months ago
Solved

Sporadic problems with Managed Google Play after enrollment

Hi!   We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.   Symptoms Empty collection in Managed Googl...
  • Lizzie's avatar
    Lizzie
    12 days ago

    Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

     

    Me again! 😀

     

    Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

     

    Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

     

     Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

     

    Thanks again,
    Lizzie

jeremy's avatar
jeremy
Level 3.0: Honeycomb
3 months ago

Hello,

I'm seeing these kinds of issues again, and logs are also showing errors like these:

 

01-24 11:40:56.107 27906 28074 I clouddpc: [PolicyLogHelper.java:logInstallError:192] en_US Install error. Package name: [com.azure.authenticator]. Play error reason [ENTERPRISE_AUTO_INSTALL_ERROR_INSTALL_FAILED]. CloudAPI error reason: [TRANSIENT_ERROR].

I've raised a new issue with our EMM teams, Lizzie would love some help here 🙂

 

Thanks

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    3 months ago

    Thanks so much jeremy for highlighting and for offering help. I'll highlight you raised a new ticket for this back to the team working on it. Thanks for your offer of help - I'm sure we will be back in touch! 😁