Forum Discussion
Zero-Touch-Registration is not available
- 2 years ago
Hello everyone,
I hope you are doing well.
I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help.
Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved.
Hope to hear from you soon and thanks again.
Lizzie
P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.
- 8 months ago
Hey everyone,
I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you.
If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.
Thanks so much,
Lizzie
Hi Zackory, have you tried Samsung Knox to direct the device to your MDM instead? Is the network you use, unrestricted?
Hi Moombas,
we do not use Samsung Knox currently. The network we are using ist unrestricted.
- jasonbayton2 years agoLevel 4.0: Ice Cream Sandwich
Hi Zackory,
Are you using Knox Mobile Enrolment at all? Any chance they may be registered there by a reseller? If so they should be removed.
- Zackory2 years agoLevel 1.6: Donut
Hello Jason,
we don't use Knox Mobile Enrolment at all. We are only using Intune and https://partner.android.com/zerotouch#. Is there any way to check if the device is enrolled to Knox Mobile Enrolment?
- Moombas2 years agoLevel 4.1: Jelly Bean
jasonbayton, but even if registered in Knox as long as there is no config assigned wasn't it like this behavior:
1. Knox lookup for assigne configuration etc.
2. If there was nothing, Google ZTP checking for assigned config3. If there is also nothing found: Enroll like consumer device
Zackory Did you try to enroll using mobile data instead just to verify it's not working there as well?