Forum Discussion

Level 1.5: Cupcake

2 months ago

REALLY NEED HELP

I accidentally locked myself out of my Samsung 24 Ultra cell phone I just bought last September. I have been told, even by Samsung CEO Rep, they can't get me back in my phone so I can use what I paid...

Level 3.0: Honeycomb

2 months ago

Hello

i would suggest reading this article Android/Google do not offer a way to recover a phone PIN Code but Samsung does you could try it.
https://www.howtogeek.com/226942/what-to-do-if-you-forget-your-android-phones-pin-pattern-or-password/

If this is not working you will have to reset the device

Moombas
Level 4.1: Jelly Bean
2 months ago
And that's how it should be because of securtity.
You are responsible to backup your data (when your phone breaks you will have the same issue) yourself.
Same goes for remembering pin/password/pattern of the device lock. If you forget it you loose access and if it's not automatically backing up and you don't backup manually the data is lost for good (security) reason.
Otherwise each thief could go this way and access the data without knowing the pass key which would be not acceptable.
- mattdermody
  Level 2.3: Gingerbread
  2 months ago
  Agreed.
  
  @PO72
  If it was that easy to just get back into a locked phone that regularly would be used maliciously by nefarious actors. We don't even know this is actually your phone that you're trying to get into.
  
  Good luck getting an email back from the "head CEO of Google" on your issues. I'm sure you're a blast at dinner parties, Bud.
  - Moombas
    Level 4.1: Jelly Bean
    2 months ago
    Even don't forget about the Samsung CEO Rep. he mentioned... i didn't want to ride that same horse as he does so from my part, I ignored that but others who will read (maybe) the response(s) get relevant information. The rest is non-sense.