Forum Discussion

KLiddle's avatar
KLiddle
Level 1.6: Donut
2 years ago

Reseller can't create accounts

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. 

 

It's the British Telecom reseller account that we use.
 
Kind regards
 
Kathryn Liddle
  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hello KLiddle,

     

    Great to meet you and thank you for your question.

     

    I wonder do you have access to the Android Enterprise Partner Portal? 

     

    Thanks,

    Lizzie

    • jasonbayton's avatar
      jasonbayton
      Level 4.0: Ice Cream Sandwich
      2 years ago

      Hi KLiddle,

       

      Lizzie is referring to the partner portal - https://zt.androidenterprise.dev - where you can raise this to the appropriate team as a partner directly. This is a customer community so there's more involved in trying to escalate it. 

  • KLiddle's avatar
    KLiddle
    Level 1.6: Donut
    2 years ago

    Thanks, I'll use that. 

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Thanks KLiddle and jasonbayton. 

     

    I hope you get this resolved soon Kathryn and do keep us posted if you can. 

     

    Thank you,

    Lizzie