Forum Discussion

Alirfan's avatar
Alirfan
Level 1.6: Donut
2 years ago

SMS Broadcast works only in Samsung Devices

Hi Folks,

 

As there's a limitation to the reception of SMS Broadcast in WorkProfile, I can receive SMS events in Work Profile (only on Samsung devices), and not on any device from other manufacturers.

 

Is it an explicit feature from Samsung or a limitation of other manufacturers?

 

Any kind of help is appreciated. jasonbayton

Apps
Enrolment
Work Profile
  • Alirfan's avatar
    Alirfan
    Level 1.6: Donut
    2 years ago

    Lizzie any help? A peek at its handling in the future could be helpful too.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hey Alirfan,

       

      I'm just looking into this a bit more, I'll get back to you soon on this if that's ok. I'm not sure if I will be able to predict the future here. 😁

      • Alirfan's avatar
        Alirfan
        Level 1.6: Donut
        2 years ago

        Sure, take your time. I'll be waiting. 

        And I don’t want you to predict the future 😄 what I meant was if there's a work profile sim management feature you might know of as I read it in some feature request doc. Thanks.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hello Alirfan,

     

    I hope you had a nice weekend. I've asked a colleague about your question.

     

    Following up on your question here, are you using the same set of policies and Android version on Samsung and non-Samsung devices? For Samsung devices some EMMs have an additional set of OEM policies that rely on Knox API, like WS1 or KM, do you know if this is the case here?

     

    It may also be worth checking cross profile policies if you are using KSP. If there is a duplicated policy in the EMM and KSP, recommend using the the EMM policy to prevent unexpected behaviours.

     

    Hope this is a helpful starting point, speak to you soon.

     

    Thank you,

    Lizzie