Sporadic problems with Managed Google Play after enrollment

Hi,

We encounter the same issues after enrollment : 

• Spaceship error, because supposedly no apps were made available
• Apps assigned in UEM cannot be found in Play

We have an open case with Ivanti

There was a confirmed issue last week with the Play Store, but for us it was fixed around the end of the week.

Can you still reproduce these issues?

Thanks Alex_Muc for highlighting this, sorry you are experiencing problems. Thanks also you to you Flo and jeremy for the additional information.

I did have a quick check late Friday on this and it didn't appear we had received any Android Enterprise reports on this at that time. I'm intrigued to know if this is the same thing that you mentioned here Jeremy. Hopefully it is and it's resolved now, but do keep us posted on your experience.

I did still highlight this to a couple of engineers in our team on Friday. I'll let them know now that a ticket via Ivanti and possibly Omnissa has been filed and they can take a further look and some further testing.

Thanks again,

Lizzie

I was able to reproduce the problem today after several attempts.
In the case of an issue, an update from Google Play seems to help. (Google Play > Settings > About > Update Play Store)
On my test device, the problem was resolved about 3 minutes after enrollment. During this time, a Play Store update from 41.1.19-31 to 44.4.19-31 was installed.

Since there is a workaround / solution, I will not open a ticket with Omnissa. They would most certainly not open a ticket with Google in that case.

Flo  If Ivanti has a ticket with Google and you need more logs, I could send you Verbose logs.

Hey Alex_Muc, Flo and jeremy,

Thanks again for highlighting this. Just to say, we do have an engineer looking at the ticket for this. Once I hear more I'll let you know. But, wanted to say it is being looked into. 👍

If anything changes on your end, please do let us know. 

Thanks so much, enjoy your day. 

Lizzie

Hello,

I'm seeing these kinds of issues again, and logs are also showing errors like these:

01-24 11:40:56.107 27906 28074 I clouddpc: [PolicyLogHelper.java:logInstallError:192] en_US Install error. Package name: [com.azure.authenticator]. Play error reason [ENTERPRISE_AUTO_INSTALL_ERROR_INSTALL_FAILED]. CloudAPI error reason: [TRANSIENT_ERROR].

I've raised a new issue with our EMM teams, Lizzie would love some help here 🙂

Thanks

Hi,

Do you have any news please ? 

We encouter the same issues with MobileIron.

Kind Regards.

Hello,

Same for us. We opened a case with Ivanti, and they collected some logs yesterday.

They mentioned that only one other customer is impacted😅, I hope they find a solution quickly.

Hi,

We are seeing similar issues, any updates on this?

Thanks

We have a workaround that works reliably for us.

If we trigger an app installation command on an affected device via UEM, the problem is as soon as the command from UEM arrives at Google Play.
You can see that something is happening in Google Play when the installation is triggered. All you have to do is close Play and reopen it. The collection is then displayed immediately.