Forum Discussion

Level 2.3: Gingerbread

4 months ago

Solved

Sporadic problems with Managed Google Play after enrollment

Hi! We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help. Symptoms Empty collection in Managed Googl...

Lizzie
10 days ago
Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

Me again! 😀

Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?

Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

Fingers crossed this is all working for you now. Looking forward to hearing your feedback.

Thanks again,
Lizzie

Lizzie

Google Community Manager

10 days ago

Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

Me again! 😀

Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?

Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

Fingers crossed this is all working for you now. Looking forward to hearing your feedback.

Thanks again,
Lizzie

Alex_Muc
Level 2.3: Gingerbread
9 days ago
LizzieI ran a few tests today and couldn't reproduce the problem. My colleagues no longer had the problem either. 🎉
- Lizzie
  Google Community Manager
  9 days ago
  🎉🎉🎉🎉🎉
  
  Great to hear, thanks for the update Alex_Muc. 🤩