Forum Discussion

renan's avatar
renan
Level 1.5: Cupcake
6 months ago

WhatsApp Business doesn't notify me about a call

The WhatsApp Business app, installed only on my work profile, doesn't notify me when I receive an audio call through the WhatsApp application.
If I receive a message on WhatsApp, the notification works normally, but I don't get any notification for calls.
I've already checked all the call notification settings;
I've also checked the caller.
I would like my phone to ring when someone calls me via WhatsApp Business.
(Detail: the phone only vibrates, but there is nothing on the screen, and no sound, it just vibrates.)

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  • emptydroid's avatar
    emptydroid
    Level 1.6: Donut
    6 months ago

    There could be several reasons it might happen. Check this list below

    • Check WhatsApp Notification in Phone Settings
    • Phone Notification Settings
    • Do Not Disturb Mode
    • Work Profile Settings
    • Battery Optimization
    • App Updates

    Hope this helps you!

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    6 months ago

    Hello renan,

     

    This is an interesting one, thanks for sharing. I wonder are you able to get a bug report of your device, so we can learn a little more about what is happening here? 

     

    To add, do you have any other apps in your work profile that allows calls? If so, is that working as intented?

     

    Thanks,

    Lizzie