Forum Discussion

Zackory's avatar
Zackory
Level 1.6: Donut
2 years ago
Solved

Zero-Touch-Registration is not available

Dear Community Members,   We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these sp...
Zero-touch
  • Lizzie's avatar
    Lizzie
    2 years ago

    Hello everyone, 

     

    I hope you are doing well. 

     

    I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help. 

     

    Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved. 

     

    Hope to hear from you soon and thanks again.

     

    Lizzie

     

    P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.

  • Lizzie's avatar
    Lizzie
    8 months ago

    Hey everyone, 

     

    I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you. 

     

    If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.

     

    Thanks so much,

    Lizzie

EricW's avatar
EricW
Level 1.6: Donut
2 years ago

I wanted to add more information about provisioning a device directly to Intune by using the QR code token, that bypasses the Zero Touch. What I lost was all the native Samsung apps and the Galaxy store. I was able to learn how to get the apps back by following this information Manage Android Enterprise system apps in Microsoft Intune | Microsoft Learn.  But for some reason the Samsung Gallery has decided that it is not available and compatible with the S23 that I am trying to setup.  It seems to think it is a S8 phone.  So, I Installed the Google Gallery app, the only issue is that you can't access the gallery directly from the camera. As far as I can tell that is my only issue. I was able to compare Samsung apps that are in use, on a non-managed Samsung S20 phone. I added the following Samsung apps using the method in the link above: Samsung Clock, Galaxy Store, Weather and Wi-Fi Calling, and attempted the Gallery.  That is working out.  Would prefer to have that code that is in the Zero Touch config that says to leave the native apps.