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mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Android device enrolment issue - MDM app is not being installed during the sign-in process

Hello, We are experiencing a new issue with our Android device enrolments where the MDM app is not being installed during the sign-in process. App is configured in Android Management between our Cyb...
jeremy's avatar
jeremy
Level 3.0: Honeycomb
2 years ago

mdas86 the invalid package signature is a weird error. How do you enroll your devices? If by QR Code have you modified the QR Code somehow?

 

mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Hi jeremy ,

We are using the following device set-up method as per the documentation "Setup devices using managed Google accounts"

 

Company-owned device

If you have a new or factory-reset device, add your managed Google account during device setup:

  1. Turn on your device.
  2. Follow the on-screen steps until you're prompted to enter a Google Account.
  3. Enter your managed Google account and password.
  4. Follow the on-screen steps until setup is complete.

https://support.google.com/work/android/answer/9412115?sjid=2368083653953635435-AP#zippy=%2Cset-up-a-new-device%2Cset-up-an-existing-device

 

https://support.google.com/work/android/answer/9566881?hl=en#zippy=setup-devices-using-a-google-workspace-or-cloud-identity-account

 

Suddenly we saw the issue for new enrollment devices, existing enrolled devices are working fine. No changes to existing  policies/configuration.

 

Looking forward your help, thanks!