Forum Discussion
Factory Reset Protection and Captive Portals
In case anyone else sees this, this has been resolved with Android 14.
Knox Mobile Enrollment 23.12 release notes | Samsung Knox Documentation
Have you considered using a combination of Zero Touch + disabling factory reset on these devices?
Zero Touch will force enrolment into your EMM, and disabling factory reset will only let user reset using the device recovery mode.
It should be easier than having to manage FRP.
Hi Jeremy,
We're utilising Knox Mobile Enrolment today as we have Samsung devices, to clarify also our EMM is Intune, we wouldn't disable factory reset as we need a method for users to reset devices on their own if required. I also thought Device recovery mode doesn't let you bypass FRP?
Also would we not have the same issue with Zero touch? This issue happens before we even have a network connection.
Thanks for your help.
Zero Touch will prevent device use if the device is not enrolled with an EMM.
For example, if you setup your device offline, as soon as the device connects to internet, it will force the user to wipe the device and start again.
Regarding Device recovery mode and FRP, it won't let you bypass FRP you're correct.
That's not the problem we have unfortunately.
Thanks for your help.
KME & ZT offer the same thing, but KME with Samsung devices allows you to clear the FRP bit on KME-enrolled devices. Can you validate your KME configurations have this set?
If it's set, can you try to get to the point of connecting, and captive portal complaining, then rebooting and seeing if the behaviour changes?
Hi Jason,
There's not options in KME for this the device only needs to have a profile assigned which this one does but because this happens before the device can communicate with KME I'd still see this issue - Lock and unlock devices | Samsung Knox Documentation
Reboot and a factory reset doesn't change the behaviour, it seems to be FRP complaining and not specific to the captive portal itself, I've created a captive portal SSID at home and had the same issue.
Thanks for your help.
Lizzie any thoughts on this?
Problem
