New devices only receive "Enterprise Default Profile" instead of a custom profile

[ramialgamal]

Hi all and thanks for your help in advance

We purchased new Samsung devices from our reseller and the devices showed up in ZT, I removed the Enterprise default profile and setup few custom profiles (Microsoft Intune). and I set one of the custom profiles to be set as the default profile for new devices.

The issue is that the device we purchased got assigned "Enterprise Default Profile" by default which already been removed!

Is there any way to force new devices no to get the "Enterprise Default Profile" by default? the profile already gone

[jasonbayton]

Hi there! 

To get rid of the enterprise default profile you should unlink ZT from your MDM. As far as I recall even adjusting the default config doesn't override the enterprise default.

[Moombas]

I guess in this case you should contact your reseller (the one who created the portal access for you). They need to investigate and reach out to Google via the partner portal.