Renaming Managed Google Play Organization

[RE-RITS-TS]

Hello,

we built our Managed Google Play connector in Intune like three years ago with our company name as organization name.

Meanwhile our company name as slightly changed and since the company name is shown on all corporate-owned android devices lock screen, we have a high interest in changing that to the correct name.

Unfortunately I can not find any way to change that company name. I can only delete that organization. I do not find a way to contact Google directly for that issue, so that is why I ended up here.

So here are the questions:

What exactly happens to our devices, if we disconnect and delete the organization and reconnect to a new organization with correct name? All devices will reset? All apps will be gone?

Are there other ways to configure what is shown on the lockscreen? Maybe it is possible to disable the display of the company name on the lockscreen completely?

Or is there a way to contact Google to change that name for us?

Any help appreciated. 😎

Regards

[SM_IT]

Please keep us posted - I'm in the same boat running into dead ends with both Microsoft and Google.  I still have a support ticket open with Microsoft.  Any tips you can provide that could help me point the Microsoft Support person in the right direction would be greatly appreciated.  I still cannot believe this is such a difficult issue to get resolved!  It's VERY frustrating!

[Lizzie]

Hello @SM_IT,

Thanks for sharing this here, I'm sorry you are having a difficult time with this. I've just sent you a direct message to your community inbox (the little envelope at the top right of your screen). 

Hope to hear from you soon. 

Lizzie

[AMTIT]

How did you manage getting this updated without disconnecting/reconnecting the Google Play account in Intune? 

[SvenMB]

Hi, We are in a pretty same situation with the requirement to change the organization name.

What is our exact problem? We connected our Intune Tenant with the managed Google play store in 2019. We used a Google Account with a certain organization name, but this organization name never showed up in the "default lockscreen message". It always said "This device belongs to your organization" (in german). Two weeks ago a colleague reported that newly enrolled devices now show up "This device belongs to [company name]" with the earlier mentioned company name. Previously enrolled devices are not affected.

We urgently need a solution to remove the company name. Stepping back to "your organization" would be nice.

[Lizzie]

Hello @SvenMB,

Nice to meet you. I'm not sure why this changed, it is something I have asked internally to see if it is on our side. Either way, I wondered have you opened a ticket directly with Intune about this, as they have the functionality to be able to update this.

Hope to speak with you soon. 

Thanks,

Lizzie

[SvenMB]

Hi Lizzie,

Yes, I´ve opened a ticket with MS immediately on October 25th. The first reaction of a support agent was a few hours later and afterwards..... silence up to now. I inquired on the 31st, no reaction. It´s Ticket # 2410251420001004

[SvenMB]

I have mail from Microsoft Support now.

I hope this message finds you well.

We have noticed an unexpected change in the lock screen message on your Android Enterprise devices managed through Intune. The message has changed to "Dieses Gerät gehört xxx GmbH," whereas it should be "Dieses Gerät gehört deiner Organisation." We understand the importance of accurately reflecting the correct owner information and are working to resolve this issue promptly.

To update the lock screen message and ensure it displays the correct information, please follow these steps:

• Sign in to the Microsoft Intune admin center with your administrator account.
• Navigate to Devices > Configuration Profiles > Create Profile.
• Select the platform as Android Enterprise and choose the appropriate profile type (e.g., Device Features).
• Create the profile and give it a descriptive name and description.
• Configure the lock screen message settings to display the correct owner information. Look for settings related to the lock screen message or asset tag information.
• Assign the profile to the relevant group of devices.
• Save and apply the changes.

This should update the lock screen message to show "Dieses Gerät gehört deiner Organisation" instead of "Dieses Gerät gehört xxx GmbH."

Please let us know if you encounter any issues or need further assistance. We are here to help you ensure that your devices reflect the correct ownership information.

Best regards,

We already tried that way on 25th October and ended up with two lockscreen messages. One with the correct wording and below it the wrong one.

I gave it a second chance now, please see the rusult in the attached picture.

One thing was different now. Last week I didn´t have the option to select a locale for the lock screen message. Today I have it, but it makes no difference. After configuring it I have two lock screen messages, what is definitely not the desired result.