Reseller can't create accounts

[KLiddle]

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. 

It's the British Telecom reseller account that we use.

Kind regards

Kathryn Liddle

[Lizzie]

Hello @KLiddle,

Great to meet you and thank you for your question.

I wonder do you have access to the Android Enterprise Partner Portal? 

Thanks,

Lizzie

[KLiddle]

Hi Lizzie,   

Thanks for responding.  We use - https://enterprise.google.com/u/2/android/zero-touch/resellers/402035001/customers

 We were able to add accounts up to the start of this week but none of our users can add now. 

Thanks

K

[jasonbayton]

Hi @KLiddle,

Lizzie is referring to the partner portal - https://zt.androidenterprise.dev - where you can raise this to the appropriate team as a partner directly. This is a customer community so there's more involved in trying to escalate it. 

[KLiddle]

Thanks, I'll use that. 

[Lizzie]

Thanks @KLiddle and @jasonbayton. 

I hope you get this resolved soon Kathryn and do keep us posted if you can. 

Thank you,

Lizzie