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JoelEmpeigne's avatar
JoelEmpeigne
Level 1.5: Cupcake
5 months ago

Zebra HC50, HC20, TC21 - Zero-Touch enrollment isn't available. Check your internet connection and try again

We experiencing issues where we currently are unable to proceed with the enrolment of our Zebra devices to our EMM (WSOne).

 

When we boot the Zebra Handset we get an error 
Can't finish setup. Zero-touch enrollment isn't avaialble. Check your internet connection and try again.

 

We've tried from different network but getting same error. Their was another post about the same issue affecting Samsung S series devices which apparently samsung has fixed.

 

Not sure how we get that fixed for the Zebra handsets

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    4 months ago

    Hello JoelEmpeigne,

     

    Thanks for your question here, I hope this has been resolved for you, but if not I've got a bit more information for you.

     

    The prompt "Check your internet connection and try again" is true to its error meaning that the internet connection could not be fetched due to it being non-existent or too weak. It is also possible that the access point/router settings is blocking such devices from connecting. You said you have found various connections? then did it also fail under a mobile hotspot? not sure if it is possible to try the built in cellular connection. Do you happen to have other OEMs within your environment and do these other OEMs enroll fine using the same network?

     

    Also, if you haven't already I would  raise this issue directly with Zebra Support as they can work on this issue with Zero Touch Support. 

     

    I hope this is helpful. It would be great to hear how you get on. 

     

    Thanks,

    Lizzie

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