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Varun3330's avatar
Varun3330
Level 1.5: Cupcake
2 months ago

Zero Touch Enrolment Failed

Hi Team,

 

I have a couple of devices that I could add in the Zero Touch Reseller Portal; however, the device doesn't take ZT.

 

I have other devices in the same ZT account, and it works fine.

 

Any suggestions??

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 months ago

    Hello Varun3330,

     

    Great to meet you. Sorry to hear you are having difficulties with this. 

     

    This could potentially be a setup issue, I wonder have you contacted your reseller to mention that the devices aren't enrolling correctly? 

     

    Do the devices get an error message or can you provide a little more information on what happens when you try to enroll them? 

     

    Thanks,
    Lizzie

  • Varun3330's avatar
    Varun3330
    Level 1.5: Cupcake
    2 months ago

    Hi Liz, Thanks for getting back.

     

    I have a couple of questions before I am sure this isn't set-up issue. 

     

    1. Is there a log to see why the device didn't take ZT.

    2. I have 3 devices, and 2 didn't take ZT, Is there a flow to understand why the ZT failed or how can I view that?

    3. The one device which got enrolled has a different build number, though, compared to other 2 

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 months ago

      Hi Varun,

      i really recommend to investigate this with your (ZT) reseller as they are responsible for that kind of support but in general, there's no log in the ZTP for the enrollments (but sounds like somthing which could make sense to have Lizzie FR?^^).

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