New devices only receive "Enterprise Default Profile" instead of default profile

[kvko]

Hey there,

this is my first post here as I could not find a ticket system for Zero Touch. 

Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically assigned which I deleted during zero touch tenant setup in "Configurations".

The default profile I created does not get automatically applied anymore.

Unfortunately I can change the default assignment profile to whatever I want but newly added devices still are getting the "Enterprise Default Profile".

Changing the device profile after the initial upload (including wrong DPC info) to the created target profile works in bulk. Once changed manually the devices apply the correct DPC.

Multiple zero touch instances are affected.

How to fix the default assignment profile for newly added devices? Any suggestions?

[Lizzie]

Hello @kvko,

I'm sorry for the delay in getting a response to you. Have you managed to fix this yet?

If not, can you confirm on the ZTE Customer Portal [On each Accounts on the left Panel] that the Default Configuration is not set to "None"? 

Screenshot: https://screenshot.googleplex.com/92abiwEM7RBsSgC

And, that the intended Default Configuration is set to the correct one? Screenshot: https://screenshot.googleplex.com/48oVGrm83D8UUHo 

This is how you should be able to update the default configuration in the customer ZTE. 

Have you tried this already? And if so, can you provide a little more information of what is happening please?

Thanks so much,

Lizzie

[SvenGadda]

Hello,
Sorry for hijacking your thread but we are experiencing the same issue.

Our new devices are receiving the "Enterprise Default Profile," (which no longer exists,) despite having set the Default Configuration to the one that really exist.

As you can see do we only have one configuration profile that is set as default configuration but it still sets the "Enterprise Default Profile" to the new devices that is added.
Have tried to rename the profile create another and set that as default and back again but still new devices show up with the incorrect profile.
 
Any assistance would be greatly appreciated.

Thank you!

[JacS]

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@kvko wrote:

Hey there,

this is my first post here as I could not find a ticket system for Zero Touch. 

Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically assigned which I deleted during zero touch tenant setup in "Configurations".

The default profile I created does not get automatically applied anymore.

Unfortunately I can change the default assignment profile to whatever I want but newly added devices still are getting the "Enterprise Default Profile".

Changing the device profile after the initial upload (including wrong DPC info) to the created target profile works in bulk. Once changed manually the devices apply the correct DPC.

Multiple zero touch instances are affected.

How to fix the default assignment profile for newly added devices? Any suggestions?

---

Hi there,

It sounds like a configuration issue with the Zero Touch tenant setup. Since the "Enterprise Default Profile" keeps being assigned, even after deletion, you might want to double-check your default profile settings and ensure they're correctly synced.

If multiple instances are affected, this could also be a platform-side bug. I'd recommend reaching out to Google support directly or raising the issue through your enterprise account manager.

Hope this helps!