Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
6 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    21 days ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

Michel's avatar
Michel
Level 2.3: Gingerbread
6 months ago

Lizzie , is this something you can get answers on? 

Lizzie's avatar
Lizzie
Google Community Manager
6 months ago

Thanks Michel for the mention here. 

 

I actually sent a note to a colleague on Friday afternoon to get their thoughts. As you mention ROVI and sbowlestx, this could well sit with the Messages team, so I try to dig into this a bit further. 

 

Please do keep me posted if anything changes and also anyone else who is experiencing this. 

 

Thanks so much. 

 

Lizzie

  • sbowlestx's avatar
    sbowlestx
    Level 1.6: Donut
    6 months ago

    I tried going through the App group and when they found out it was Android Enterprise I was told they couldn't help me.  Hopefully that isn't the case.  

  • sbowlestx's avatar
    sbowlestx
    Level 1.6: Donut
    6 months ago

     

    this is the version that works for us.  As soon as we upgrade the work contacts go away within 30 minutes.  

    • Titouan's avatar
      Titouan
      Level 1.5: Cupcake
      6 months ago

      We use this version : messages.android-20240930-04-RC03.phone-samsung-dynamic.

      This version has a problem displaying contacts

  • Titouan's avatar
    Titouan
    Level 1.5: Cupcake
    6 months ago

    Hello Lizzie, 

    Do you have any news ?

    Best regards,

    Titouan 

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      6 months ago

      Hello Titouan,

       

      Thanks for your follow-up here. I am still looking into this I'm afraid and waiting to hear back on this. I've highlighted all the comments provided here and will continue to do so. 

       

      Hope to speak with you again soon.

      Thank you,

      Lizzie

      • Titouan's avatar
        Titouan
        Level 1.5: Cupcake
        5 months ago

        Hello, 

         

        I try the new version Google message : 

        messages.android 20241018 01 RC04.phone samsung dynamic
        And it's the same problem, professional contacts is not display
        Best regards,
        Titouan CASIN
  • sbowlestx's avatar
    sbowlestx
    Level 1.6: Donut
    5 months ago

    Can this issue be bumped up in priority?  It is definitely an issue with a specific version.  We have had 15 users switch over to iPhones because I can't provide answers.