Touch screen problems, some time...

[Heywood]

Hello, i have some problems with my device:

the model - hotwav ultra tab 6

Android 13 

I dont know how to fix, could you help me to solve it? 

Operation system process some time while i use touch screen is frozen, to unfrozen i must lock and relock by button. 

I have done to fix problem 

- reset to default os system, clear and delete all app to stack, but the problem is not solved 

[Moombas]

I would really recommend to reach out to the manufacturer as they may be able to help.

As you should still have waranty, i would recommend to check for os updates and if there are none or issue persist send it to repair.

[Heywood]

Where i can download android 12 or 13 .iso file system? 

I must to try re-install operation system

[Moombas]

You can't and you don'T need to.

https://www.hotwav.com/en-eu/pages/faqs#:~:text=Generally%20a%20hard,reboot%20system%20now%E2%80%9D. 

Flashing the device with any kind of iso/rom not supported by the manufacturer can brick your device and you will loose entire warranty and support.

[Kristen]

I know I'm late to the party, but have you tried clearing the app cache?

[Heywood]

I have done "factory reset", clear all data device, to fix this problem, but it is nothing solved. 

I think, The problem with motherboard pin connectors or processors.

[Heywood]

I have installed winlator win7, so i have seen that os almost nothing freezes, but clear hotwav android i must use lock relock button to unfreeze touchscreen