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Android Zero-Touch not working on new Samsung devices
Hello, I have new model devices Samsung Galaxy Tab A9+ and Galaxy Tabe S9 FE+ and the Zero-Touche Enrollment (ZTE) is not working. Nothing happens and ZTE doesn't appear. It works with the Galaxy Ta...
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
And check if they are not added to Knox Mobile enrollment instead. If a Samsung device is enrolled and has a profile assigned in Android zero touch and in Knox Mobile enrollment, it will only listen to the profile in Knox mobile enrollment.
Of course they are not enrolled in Knox Mobile enrollment.
