Forum Discussion

Level 1.6: Donut

9 months ago

Solved

Android Zero-Touch not working on new Samsung devices

Hello, I have new model devices Samsung Galaxy Tab A9+ and Galaxy Tabe S9 FE+ and the Zero-Touche Enrollment (ZTE) is not working. Nothing happens and ZTE doesn't appear. It works with the Galaxy Ta...

Devices

Enrolment

Zero-touch

jasonbayton
9 months ago
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.

It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.

Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.

jasonbayton

Level 4.0: Ice Cream Sandwich

9 months ago

Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.

It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.

Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.