Forum Discussion
Android Zero-Touch not working on new Samsung devices
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Even its not a solution just to share that we handle our Samsung Devices via the Knox Portal instead of ZTP yet without issues so i cant say anything regarding Samsung and ZTP issues but because of the better functionality we decide to use both Systems until Google extends that to something similar. Maybe just take it into consideration.
In General your reseller should get into contact with Google via Partner community (i guess) with some sample Imeis to check whats going wrong here.
As i guess you are using same Network on both Devices (working and issuing) i will leave that out as a possible issue.
