Forum Discussion
Android Zero-Touch not working on new Samsung devices
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
I can enroll with another method but I prefer ZTE, it's more secure.
It definitely is. Did you check the solution jasonbayton provided?
If devices are uploaded and have a profile assigned but still not work, try removing the profile, refreshing the page and assigning the profile again. Wait a few minutes to let the servers sync and try again with your device.
If that still does not help, i would suggest what Jason has suggested. Ask your reseller to reupload the devices.
