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Android Zero-Touch not working on new Samsung devices
Hello, I have new model devices Samsung Galaxy Tab A9+ and Galaxy Tabe S9 FE+ and the Zero-Touche Enrollment (ZTE) is not working. Nothing happens and ZTE doesn't appear. It works with the Galaxy Ta...
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
The product itself isn't adding more security, but I believe the process of zero touch enrollment helps in preventing theft since devices are not usable when not enrolled in MDM successfully.
Which does Samsung Knox as well. both do Zero-Touch-Enrollment the same way, just different systems.
