Forum Discussion

Level 1.6: Donut

2 years ago

App is not updating

Hello, I've almost 200 devices running my app in Kiosk mode. Recently, the upgrade of the app seems to be not performed by the devices, even if the early versions sent months ago passed throught and...

Lizzie

Google Community Manager

2 years ago

Thanks Moombas for mentioning me here.

Hello Antonio, great to meet you and happy new year. It might be worth asking this question in the Google Play help community, but I'll also ask internally within our team to see if we have any suggestions here.

Speak to you soon.

Thanks,

Lizzie

Antonio

Level 1.6: Donut

2 years ago

Hello Lizzie good morning and happy new year!
I'm gonna ask the same on the other community group, as you suggested. Anyway, if you have someone internally, it'll be great to support us on this.
The fact we built our custom EMM based on the Google APIs could maybe led to this kind of malfunctioning in the app update, but we're sure we followed all the dev doc suggestions on this matter and however in the past the app updates went through flawlessly.

For any more detail on our code, please feel free to ask.

BR,

Antonio