Forum Discussion
App is not updating
Hi Jason,
thank you for the reply.
The devices (150) are installed in several schools and it's difficult to make a local debug. We're thinking about a local firewall that could filter the update request, but it's not easy to investigate since the devices are distributed and not accessible by a technician on site. We're wondering how to access to the logcat remotely. Do you think the app update could be filtered by a local firewall?
To add other info:
- navigating in the Play Dev Console, no issues are evident. The email received on 21/12/23 tells that the app has been published
- the 0.0.6 has been released on 21/12/23; the 0.0.5 has been released on 02/09/23
- for the 150 devices, a part of them updated to the 0.0.6, another part (82 devices) is stuck on the 0.0.5 and not update, even if it updated from the 0.0.1 to the 0.0.5.
- the changelog from the 0.0.5 to the 0.0.6 should not impact on the update, anyway some of them updated
- the device hardware is the same for all (the camera resolution change from 5Mpx to 8Mpx but this should not affect).
For the other suggestions, we're wondering how to do remotely and with minimum (or zero) support on site. Working with schools is a pain,
If you have other toughts, please share them with us.
BR,
Antonio
Unfortunately AMAPI is severely limited with debugging options, so really your best course of action is to either get hands-on with an affected device directly, or have it hooked up to a computer with ADB you can connect into remotely; the latter requiring adjusted policies allowing for developer options access.
The firewall will likely show traffic to Google Play one way or another because other apps will be updating in the background. I can't think of any recent events that would cause issues like this. There was a Play version update problem but this wouldn't affect other apps, only the Play Store itself.
You really need a bug report.
