Forum Discussion
App is not updating
Hello,
we got news on this. Today our technician came to a school, checking the system installed. When exiting from the kiosk mode, to investigate any kind of problem, the Play Store icon wasn't as was supposed to be, instead there was a Play Store Recovery Service yellow icon. After manually clicking on it, the Play Store icon was restored and our app has been manually updated by the technician.
We don't know if this solved the problem for that tablet, I mean for the future remote updates, anyway this event started a set of considerations in our tech group: we suppose that the app wasn't updated for a crash of the Play Store. Questions are:
- could it be this the possible issue that led to the malfunction in update?
- how this could be happened? We're sure the Play Store icon was there when we installed the device in the school, this is one of our quality checks. Is it maybe a defecting update of the Play Store?
- the manual update seems to solve the issue, but:
- we cannot do it all around the country
- we're not sure this wouldn't happen again for the same devices fixed.
We tried to launch a remote command to clear the app data in the Play Store app, since it has the same package of the Recovery Service (com.android.vending) but we got errors and we suppose this couldn't be performed on this specific package.
If you can suggest a way to solve this issue, it'd be really appreciated.
BR,
Antonio
Hi Antonio,
ensure you are not blocking somehow the playstore (com.android.vending) or any related app. And if this is the case on all or several of your devices, this could causing your issue because the play store is handling the updates.
What happens if you re-enable the kiosk and again go back to the admin mode, is the playstore still fine or again broken? If broken, you have an issue with your kiosk mode, if still fine it has happend because of something else (maybe your command?).
