Assistance Required for Google Play Account Verification Delays

[JNZGroup]

Good afternoon,

We are experiencing significant delays in getting our Google Play account verification approved, which is critically impacting the launch timeline for our application. We have submitted the requested documentation multiple times, but we continue to receive feedback stating that the name and address on our documents do not match those listed in our Duns and Bradstreet profile.

After thoroughly reviewing the provided documents and cross-checking them against our Duns and Bradstreet information, we have found no discrepancies. Despite resubmitting the documents twice—each time including links to our official company listing in our country—the issue remains unresolved. We are now approaching three weeks without any clear guidance or resolution, despite Google’s stated turnaround time of up to two days.

We have attempted to seek clarification through several support channels, including the contact request form, the Payments Profile Manager, and chat support, but the responses have been slow and unhelpful in resolving the core issue. The continued delays are pushing our app launch further back, which is having a severe impact on our business.

Any help or guidance will be greatly appreciated!

[BenMcc]

Hi,

The address needs to match exactly with the record D&B have. There is a guide here: https://support.google.com/googleplay/android-developer/community-guide/264899030/organization-addre...

It also needs to match the supporting documents. If you are having trouble the verification team can be contacted here: https://support.google.com/googleplay/android-developer/contact/kyd

Ben

[JNZGroup]

Thank you for the quick response, I will give this form a try and see if they are able to assist. That is the thing the addresses and names are exactly the same, not sure if it is a Country issue or something!