Forum Discussion
Copy-paste issue (COPE)
Did you enter a KPE license? You need to generate one and then add it to KSP. Knox Platform for Enterprise licenses | Knox Platform for Enterprise | Samsung Knox Documentation
And, not sure, you might need to enable "Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted)" as well. I've had some strange issues before when I had this part not enabled.
I've been told that it activates some aspects that are also needed by the work profile policies (someone didn't think this one trough I think 😅)
The license is there (deleted it in the screenshot). KSP on the device displays message "Successfully activated license key ending with..." So I ruled license issues out
Added additional setting as per your message:
Still the same experience - can copy text from work profile apps.
Would be funny if it wasn't sad 😑
Maybe now it makes sense to open a support case @Samsung but one thing you could check before (and maybe grab for such a case) is enabling the debug mode and check what it tells you. Maybe for some reason the clipboard poilcy fails to apply. But if not, there is maybe an issue in the firmware or so.
Very strange. A support case with Samsung might help as Moombas suggested. Just to be sure, you have pushed the KSP app as well?
The case with Samsung is open for a while now, but it's not looking promising. I was told "we're limited to what we can do in Intune"
KSP app has debug mode enabled. The app is installed, Knox license is accepted, profile name (version) match what I see in Intune.The only setting which is not supported is "Enable RPC data sync policy (Configure profiles below)" with the following message "This policy is not supported for this knox version or higher". Not too worried as according to Samsung's documentation it's not supported from Knox 3.8.0 and phone is on 3.10.0
Do you mind sharing the xml export from the debug mode?
