Device doesn't show factory reset message (2 hours) after signing configuration in Zero Touch Portal
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a week ago
We have some devices registered on the Zero Touch portal that belong to the organization, and whenever we signed up for an enrollment configuration, since this device was not configured in our EMM, it would request a factory reset with a message saying that the device belonged to organization X and would be formatted within 2 hours. But that stopped working. Does anyone know if anything has changed in the Zero Touch portal's ownership policy?
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Devices
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Enrolment
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Management
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Security
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Zero-touch
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a week ago
Are those devices assigned to an MDM server in your zero touch portal?
Jeremy
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a week ago
Yes, EMM DPC I'm using Ms. Intune.
Once I format the device manually, the enrollment with my Intune works normally, only the factory auto reset is not working for devices that do not have the company configuration after I sign a configuration profile. An important detail is that it was working normally until last month. Now I have to format every device I subscribe to manually.
